Driver Ratings and Feedback for Evaluating Delivery and Service Experience

What this means for distribution businesses

Customer feedback should not be limited to complaint calls. After a delivery is completed, the tracking page can display a task rating option, letting recipients rate their experience directly from the same page they used to track their driver. This keeps feedback capture frictionless - customers are already on the page, so rating takes seconds. Courier operations can use ratings to identify top-performing drivers and spot patterns across routes and service areas. Grocery distributors can correlate ratings with specific delivery windows to understand where customer satisfaction is highest. For furniture retailers, feedback on the delivery team's professionalism directly informs training and hiring decisions.

What this means for field service businesses

After every HVAC service visit, the customer can rate the technician directly from the tracking page. This captures feedback at the moment of highest engagement, without requiring follow-up surveys or phone calls. Pest control businesses can track customer satisfaction across recurring visits to spot declining service quality before clients churn. Electrical contractors can use ratings to identify which engineers consistently receive positive feedback and which need additional support. For facilities management companies, aggregated feedback by operative and by client site provides actionable data for contract renewals and team development.

How it works

• Task rating display is toggled on or off in the tracking page configuration
• Customers rate their experience directly from the tracking page after task completion
• Rating is linked to the specific task and driver/operative
• Rating data is accessible alongside task history in the dashboard
• Driver avatar and information can be shown or hidden on the tracking page alongside the rating option
• Configurable per tracking page template, so different brands can have different rating settings