Debt Collection & Enforcement
Cut mileage by 40%, automate scheduling across standard visits, warrant work, and appointment-driven calls, and hit every SLA. Built for field debt collection and enforcement operations with 50+ agents.
Field debt collection is one of the hardest operations to plan. You're sending agents to thousands of addresses a week, mixing standard collection visits with warrant and appointment-driven work, each with its own SLA, compliance constraints, and safety considerations. Agents work patches that overlap with each other, backtrack constantly, and spend more time driving than on doorsteps. Planning is manual, reactive, and slow - and when SLAs slip, client utilities and creditors notice. eLogii replaces manual planning with automated scheduling that handles geographic clustering, agent skills, warrant certification, SLA deadlines, and full evidence capture at every visit.
These are the problems we hear from every field debt collection and enforcement operation before they switch to eLogii.
eLogii's optimization engine builds the most efficient daily routes for every agent - factoring in home start location, patch coverage, geographic clustering, traffic, and visit duration. For field debt collection operations running real data through eLogii, a 40% improvement in visits per route is standard - more doorsteps, less windscreen time.
Warrant visits, appointment-driven calls, and standard collection attempts all share the same route, optimized together. Warrant work gets scheduled with required lead time and the right agent. Appointment visits hit their time windows. Standard visits fill the gaps around them. When an agent calls in sick or a new high-priority case comes in, the day re-optimizes automatically.
Native iOS and Android app for agents - with turn-by-turn navigation, case details, configurable digital forms for standard visits, warrants, and appointments, and instant upload of evidence back to the host system. Built for lone working with status checks and geo-stamped timestamps on every action.
Every agent action is geo-stamped, time-stamped, and logged with full audit trail. Photos, signatures, forms, and visit outcomes feed back to your host system via API - so client utilities and creditors have proof of service they can stand behind, and disputes are resolved in minutes rather than days.
Real numbers from eLogii deployments at debt collection operations running 50-100+ agents.
Bristow & Sutor is a UK-leading enforcement agency specializing in local authority debt recovery - council tax, non-domestic rates, and penalty charge notices - with over 200 directly employed enforcement agents across England and Wales, handling approximately 200,000 cases annually.
Before eLogii, planning was manual and couldn't keep up with the scale. Filtering across diverse debt types was limited, agent-specific location restrictions were hard to enforce, and operational exceptions broke the process every time something changed. The team evaluated more than 20 solutions before selecting eLogii.
"We needed a solution that could handle our scale, the multitude of variables, and integration with our platform. Our planning team needed faster, more scalable operations." - Susan Ring, COO, Bristow & Sutor
With eLogii, Bristow & Sutor's planning team runs zone-based route optimization across 40,000-50,000 concurrent tasks on a single screen without latency. Agents start and end shifts from flexible locations, case types are visually differentiated, and dynamic re-planning handles exceptions as they happen. Go-live was rapid, planning time has dropped by 35%, error rates are substantially lower, and collections per agent have risen. Bristow & Sutor is now on a multi-year agreement with eLogii.
Field debt collection has regulatory, safety, and client SLA constraints that generic routing tools can't handle. eLogii's rules engine enforces them automatically.
Optimize for cost, time, distance, or a custom blend of objectives.
Group visits by postcode and patch automatically.
Real-time and historical traffic in every calculation.
Insert urgent cases into live routes instantly.
Right agent for the right visit type, every time.
Warrant visits scheduled with the required advance notice automatically.
Hard time windows respected to the minute.
Cases auto-escalate as first-visit and warrant deadlines approach.
Custom forms per visit type with conditional branching logic.
Door-step photos and e-signatures with geo-tags and timestamps.
Agents keep working in low-signal areas, data syncs when reconnected.
Agents check in and out of every visit, alerts on missed check-ins.
Auditable location and timestamp on every action.
Visit outcomes and evidence flow back to your case management system automatically.
Configurable retention and minimization rules for sensitive data.
Plug-and-play integrations with the platforms field debt collection teams already use.
Full REST API for custom integrations with any case management, enforcement, or collections system. Daily bulk transfers and real-time push-back supported.
Real-time event push-back for visit outcomes, warrant executions, and SLA state changes.
Plug-and-play telematics integration for real-time GPS, camera feeds, and vehicle data.
Route optimization software analyzes all your scheduled cases - standard visits, warrants, and appointments - across your entire territory, then calculates the most efficient routes and assignments in seconds. For field debt collection, this means factoring in each agent's home start location, patch coverage, certifications, SLA deadlines, traffic patterns, and visit durations. The optimization engine runs continuously, adapting to cancellations, new urgent cases, sick days, and no-access visits in real time.
Operations using eLogii typically see 30-40% mileage reduction, 40% more visits per agent per day, and 95%+ SLA adherence. For a 75-agent operation, conservative annual savings exceed $430,000 across mileage, productivity, planner efficiency, and SLA penalties avoided. Most operations see a 3-4x return on investment within the first year.
Yes. Warrant visits have required lead times and must go to certified agents - eLogii enforces both automatically. Warrants, appointments, and standard visits all share one optimized route per agent, so days are efficient even when the mix is complex.
Yes. Appointment time windows are hard constraints - the optimization engine respects them to the minute and builds the rest of the route around them.
Agents check in and out of every visit from the mobile app. GPS and status feed to the control room in real time. Missed check-ins trigger alerts so someone can respond quickly. Every agent action is geo-stamped and time-stamped.
eLogii's SLA escalation engine automatically increases case priority as first-visit or warrant deadlines approach. Cases at risk are flagged and prioritized, preventing SLA breaches and client penalties.
Yes. The eLogii mobile app supports configurable digital forms for every visit type - with photo capture, electronic signatures, and outcome codes. Everything is geo-stamped and time-stamped and pushes back to your case management system via API.
Yes. The mobile app has a full offline mode. Agents keep working - navigating, capturing photos, completing forms, recording outcomes - and data syncs automatically once connectivity returns.
eLogii is ISO 27001 and SOC 2 Type II certified. Configurable data minimization and retention rules let you keep sensitive data on the platform for only as long as needed. Evidence and outcomes push back to your host system so data doesn't pile up on eLogii.
Most field debt collection operations are live within 6-8 weeks. Configuration workshops define your case types, warrant rules, SLA windows, agent skills, and form structures. Rollout typically starts in one pilot region before expanding nationally.
Yes. eLogii handles operations from 50 to 1,500+ people in the field. The platform runs on AWS with 99.95% measured uptime. There is no upper limit on agents, cases, or routes.
The day's route redistributes automatically across the remaining agents in the region, respecting certifications and SLA deadlines. Urgent cases can be inserted into live routes in seconds. Planners see the updated schedule instantly and can override if needed.
Ready to optimize your field collection routes?
We'll run your actual data through a custom simulation - real numbers from your routes, your agents, your cases. Not estimates.
