Customer Communications & Experience

Branded Tracking Pages: White-label tracking pages for customers and partners

When you're running 50+ technicians or drivers across multiple divisions, customer-facing communications should look like your brand. Set up each brand, business unit, or contract its own tracking page within eLogii - your logo, your colors, your layout. Every page reinforces your brand, even when three divisions share the same dispatch team.

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Why your tracking page matters more than you think

At 50+ people in the field, every unbranded touchpoint erodes trust and generates avoidable calls that tie up your coordinators.

62%

Of complaints are status requests

Customers and site contacts call your office because they have no visibility into their appointment or delivery. Every call ties up a coordinator who should be managing exceptions.

Brands from one dispatch desk

Operations running multiple brands or divisions need each one to look different to the customer - while sharing the same team, the same planners, and the same system.

4.2x

More likely to re-buy with tracking

Customers who receive branded tracking pages and proactive notifications are significantly more likely to re-buy your product or service and leave positive reviews.

Your branding across every touchpoint

Your logo, your colors, your map style, your status labels. Customers see a branded tracking page that matches your company - not a third-party platform. Your logo also carries through to task labels, and email notifications for a consistent experience at every stage.

Full white-label customization

Logo, colors, map style, and custom status labels. Configure contact info visibility, task details, driver information, and ETA format. Multiple map styles to match your brand aesthetic.

Custom status labels and map styles

Replace default task status text with your own labels. Choose from multiple map styles - dark, light, vibrant - to match your brand. Configure which fields are visible: driver name, contact info, task details, ETA format.

Live map with driver position

Real-time GPS updates show the driver or technician's position on an interactive map. Customers see exactly where their appointment is in the journey - cutting inbound status calls before they happen.

Configurable ETA display

Show a precise ETA or a time band - and vary it by customer tier or contract type. Commercial clients on premium SLAs see a 30-minute window. Residential customers see a 2-hour band. You control what each segment sees.

Branded tracking pages - branded customer-facing experience

One dispatch desk. Multiple brands. Every page on-brand.

Create multiple tracking page variations and assign them via task rules or the API. A facilities company managing maintenance, cleaning, and compliance divisions sees three distinct customer experiences - all powered by the same eLogii account, the same planners, the same team.

Multiple tracking page configurations

Each brand or division gets its own tracking page design - different logos, colors, layouts, and content. Assign the right configuration automatically via task rules or the API.

Embedded content and code snippets

Add NPS surveys, safety briefings, access codes, or promotional content directly to the tracking page. A healthcare provider embeds patient preparation instructions. A facilities company embeds site access protocols.

Feedback and ratings

Embed rating widgets directly on the tracking page to capture sentiment at the moment of service. Driver and task ratings feed back into your operational analytics.

Compliance and safety notices

Include regulatory information, safety briefings, or terms of service directly on the tracking page. For operations in healthcare, facilities, or regulated industries, this turns the tracking page into a working document.

What You'll Gain

Measurable improvements from day one.

Slash support call volume

Customers check the tracking page instead of calling your team — the biggest driver of support cost reduction.

35% fewer "where is my order?" calls

Reinforce brand at point of delivery

Every tracking view is a brand impression. Consistent branding builds trust and professionalism.

68% higher customer satisfaction

Support multiple brands from one team

Deliver for multiple clients or brands without exposing your operational identity to their customers.

Unlimited brand profiles supported

Capture real-time feedback

Embedded ratings and feedback forms capture customer sentiment when it's most authentic.

3x more feedback collected vs. email surveys

Branded Tracking

Make every tracking page a brand experience

See how white-labeled tracking pages reduce support calls and reinforce your brand.

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