Multi-Channel Lifecycle Notifications with Delivery or Service Status Triggers

What this means for distribution businesses

Every missed notification is a support call waiting to happen. eLogii sends automated email, SMS, and push notifications triggered by task state updates throughout the lifecycle - from task scheduled through to pickup completed, delivered, and failed. Each notification is customisable: edit the heading, body content, and footer, or switch to the full HTML editor to redesign the email entirely with images, videos, and custom elements. Template tags like {{contactName}}, {{date}}, {{timeWindow}}, {{trackingLink}}, and {{companyName}} personalise every message automatically. Courier operations can configure different notification content per customer. Grocery distributors can send morning delivery confirmations with the scheduled time window. For ecommerce operators, branded HTML email templates with tracking links create a seamless experience from purchase to doorstep.

What this means for field service businesses

Customers should never have to wonder where their technician is. Automated notifications at each task state update keep them informed throughout the lifecycle. Each notification can be customised by channel (email, SMS, or push), and the content is fully editable with template tags for dynamic fields like {{contactName}}, {{timeWindow}}, {{arrived}}, and {{trackingLink}}. HVAC companies can include the scheduled time window and tracking link in every notification. Pest control businesses can use the {{instructions}} tag to send pre-visit preparation reminders automatically. For electrical contractors, notifications can include the task reference and time window so customers know exactly what to expect. QR codes can be embedded in email notifications for identity verification at the door.

How it works

• Notifications triggered automatically by task state updates (scheduled, pickup completed, completed, failed, and more)
• Three channels: email, SMS, and push notifications
• Content customisable per notification type: heading, body, and footer with a visual editor
• Full HTML editor for complete email redesign with images, videos, and custom elements
• Template tags for dynamic personalisation: {{contactName}}, {{date}}, {{timeWindow}}, {{arrived}}, {{code}}, {{instructions}}, {{companyName}}, {{supportEmail}}, {{supportPhone}}, {{trackingLink}}, plus any custom task field
• QR code option embeddable in email notifications
• Desktop and mobile preview modes for email templates
• Three-level notification hierarchy: task-level overrides customer-level, customer-level overrides organisation-level
• Notifications routed to the contact specified in the task's pickup/delivery fields, or pre-populated from customer location contacts
• Separate notification configuration for delivery contacts, pickup contacts, and depot contacts