Delivery and Field Service App with Driver-to-Dispatch Communication

What this means for distribution businesses

When a customer calls about a missing parcel, your dispatcher needs to reach the driver instantly without fumbling through a phone directory. Click-to-call from the dashboard connects you directly. Masked calling keeps personal numbers private on both sides. Courier operations handling hundreds of drivers can manage all communication from one screen. For grocery distributors dealing with access-code issues at delivery, instant dispatch-to-driver calling resolves problems before the driver leaves the area.

What this means for field service businesses

A plumber on site needs to call dispatch about a parts shortage without giving the customer their personal number. Masked calling keeps technician phone numbers private while enabling instant two-way communication. HVAC companies can call technicians directly from the job card on the dashboard to relay updated customer instructions. For pest control operators, dispatch can contact technicians about schedule changes without either party exposing personal numbers. Security alarm companies handling emergency callouts need instant communication channels that do not rely on technicians answering unknown numbers.

How it works

• Click-to-call from the dashboard to reach any driver or technician instantly
• Masked calling keeps personal numbers private on both sides
• Inbound calls from drivers route to the dispatch dashboard
• Call history is logged against the relevant task for audit trails
• Works alongside the driver app’s built-in messaging for non-urgent communication