Real-Time Webhooks for Schedule Updates, Driver Tracking, Route ETAs, and More

What this means for distribution businesses

Your order management system needs to know the moment a delivery is completed, not when someone checks manually an hour later. Webhooks fire on task lifecycle updates (in progress, completed, failed), driver tracking events, optimisation completion with route and driver lists, route ETA updates, and route created, updated, and completed events. Configure webhook content to include drivers, routes, unassigned tasks, task updates, or excluded constraints. Ecommerce platforms can update order status in real time. Courier operations can trigger invoicing the moment a delivery is confirmed. For grocery distributors, webhooks can notify the warehouse when a route departs. Import performance mode must be set to slowest for per-task webhook firing during CSV import.

What this means for field service businesses

Your CMMS needs to know when a technician completes a job so invoicing can begin immediately. Webhooks push event data the instant it happens. Configured at the API settings level, webhook events cover task lifecycle updates, driver tracking while tasks are in progress, optimisation completion, route ETA updates, and route created, updated, and completed events. HVAC companies can trigger certificate generation when a gas safety check is marked complete. Pest control businesses can update their contract management system when an inspection is finished. For electrical contractors, webhook-triggered workflows can submit test results to external systems automatically. Webhook content is configurable: choose to include drivers, routes, unassigned tasks, task updates, or excluded constraints in the payload.

How it works

• Configure webhook endpoints at the API settings level for specific event types
• Event types: task lifecycle update, task/driver tracking, optimisation complete, route ETAs update, route created/updated/completed
• Webhook payloads delivered in JSON format with configurable content: drivers, routes, unassigned tasks, task updates, excluded constraints
• Per-task webhooks fire during CSV import only when performance mode is set to slowest
• Separate webhook configurations available for production and sandbox environments