TELECOMS & BROADBAND
Installation, maintenance, and fault repair - routed intelligently across your coverage area with skill-matched engineers and real-time schedule adaptation.
These are the problems we hear from every telecoms and broadband company before they switch to eLogii.
eLogii's optimization engine builds efficient routes across your coverage area, grouping installations by geography and balancing workloads across your engineering team.
Emergency fault repairs slot into live routes automatically. The system finds the nearest qualified engineer, recalculates the schedule, and keeps planned installations on track.
Branded tracking pages, automated SMS and email notifications, and self-service rescheduling - reduce no-access rates and eliminate 'where is my engineer?' calls.
Photos, electronic signatures, GPS stamps, and configurable forms - every installation is documented with auditable evidence for SLA compliance and dispute resolution.
WHY TELECOMS OPERATORS PICK ELOGII
Survey, install, commissioning and fault repair live together in one platform. Engineers get clear routes with circuit details, ONT references and equipment requirements. Customers get branded appointment tracking. Wholesale partners get timestamped SLA evidence.
Same-day re-optimization drops fault repairs into live routes, picks the nearest qualified engineer, recalculates ETAs and notifies affected appointment customers automatically.
Fibre splicing, pole-top, OTDR availability and dependent task flow built in. Installs only go to engineers with the right kit and only after surveys and remediation are signed off.
Branded booking confirmation, day-before reminder, en-route tracking link and self-service rescheduling. Twilio masked calling keeps engineer numbers off the customer's phone.
Class-leading REST API and real-time webhooks connect to OSS, workforce management, CRM and billing. Sandbox and production environments for phased rollouts across regions.
Optimize for cost, time, or SLA compliance.
Group installations by exchange area automatically.
Correct side routing for residential installs.
Real-time traffic in every calculation.
Insert fault repairs into live routes instantly.
Right engineer for the right installation type.
Respect SLA deadlines and appointment windows.
Auto-generate routes for recurring maintenance.
Your brand on every customer touchpoint.
SMS and email at every stage.
Customers pick a new slot themselves.
Custom installation records and test forms.
Installation photos with geo-tagging.
Customer sign-off at point of installation.
Auditable location and timestamp on every action.
eLogii integrates with Samsara for live vehicle telematics, location and driver behavior, and with Twilio for masked calling between engineers and customers. what3words handles hard-to-find cabinets, manholes and residential access points. Beyond that, our class-leading REST API and webhooks connect eLogii to any OSS, workforce management, CRM, ERP or billing platform a telecoms operator runs. Sandbox and production environments support phased rollouts. Live in weeks per region.
Route planning and scheduling software for telecoms operators automates the daily and weekly process of assigning install appointments, survey visits and fault repairs to engineers, sequencing jobs by geography and skill, and surfacing digital proof of service to end customers and wholesale partners. It replaces spreadsheets and legacy workforce-management tools with a modern optimization engine, an offline-capable engineer app with photo proof of service and barcode scan, branded customer tracking and a REST API for integrations with OSS, workforce management and billing systems.
Yes. eLogii is built for scaled field service operations running tens to hundreds of engineers across multiple regions, with new fibre / copper installs, survey visits, PPM and reactive fault repairs all planned in a single platform. Multi-brand tracking supports subcontract operators delivering for more than one ISP.
Yes. eLogii combines pre-planned install appointments with same-day dynamic dispatch in one optimization. Same-day re-optimization slots fault callouts into live routes, identifies the nearest available engineer with the right skills, recalculates ETAs and pushes updates straight to the engineer app and to the customer tracking page.
Yes. Skills, capability and availability matching enforces engineer qualifications automatically - fibre splicing certifications, copper / POTS, overhead / pole-top authorizations, OTDR and fusion-splicer availability. Circuit references, ONT / NTE details and access instructions travel with the task to the engineer app.
Yes. Survey visits, remediation steps and the final install appointment can be scheduled as dependent tasks with their own skill, time-window and equipment requirements. Findings and measurements captured in the engineer app on the survey travel forward to the install task automatically.
Branded Email/SMS lifecycle notifications at booking, day-before and en-route plus a customer tracking page with live ETA and self-service rescheduling keep customers informed and let them pick a new slot before the engineer turns up. Phone masking via Twilio supports the engineer-to-customer call if needed without exposing personal numbers.
Yes. Every visit is logged with start, finish, on-site duration, checklist completion and geo-tagged photos. Dashboards, lateness monitoring panel and exportable reports give account managers and regulators auditable evidence of appointment SLAs, whether commitments are defined by OFCOM, BT Openreach rules or private wholesale contracts.
Yes. eLogii supports multi-depot, multi-team operations with zone-based team allocation, team skill groups and per-depot start locations. Install appointments, PPM and reactive fault repairs in different geographies are planned together without engineers crossing depot territories unnecessarily.
Yes. eLogii's class-leading REST API and real-time webhooks connect to any OSS, workforce management, CRM, ERP or billing platform a telecoms operator runs. Sandbox and production environments support phased rollouts and a data-mapping import layer covers CSV and SFTP feeds from wholesale partners and upstream carriers.
Yes. Branded multi-brand tracking pages, Email/SMS notifications and self-service rescheduling are native. Residential and business customers can see when engineers are scheduled, en route, on-site and signed off, with the ISP brand on every touchpoint. Phone masking via Twilio is supported for engineer-to-customer calls.
Most telecoms and broadband operators are live in weeks, with phased region-by-region rollouts that de-risk migration from spreadsheets or legacy workforce management tools. The REST API and import workflow remove the need for middleware or a bespoke integration project.
eLogii is purpose-built for field service operators that need genuine route optimization at scale alongside a modern engineer app and branded customer experience. Compared to generalist workforce-management suites like Salesforce Field Service, ServiceNow, ClickSoftware and Oracle Field Service, eLogii brings a class-leading optimization engine with zones, clustering, traffic-aware routing and same-day re-optimization, deploys in weeks rather than months, and keeps your existing OSS and billing stack in place through an open REST API.
Ready to Optimize?
We'll model your actual routes and schedules with a custom data simulation - real numbers, not estimates.
