SECURITY & ALARM SYSTEMS
Installation, maintenance, and emergency response - scheduled with intelligent routing that matches certified engineers to the right systems.
These are the problems we hear from every security and alarm company before they switch to eLogii.
eLogii's same-day re-optimization engine inserts emergency alarm callouts into live routes without disrupting planned installations. The system finds the nearest certified engineer automatically.
eLogii automatically assigns jobs based on engineer certifications, alarm system training, and equipment. NSI-certified engineers go to NSI-graded systems - no manual checking required.
Branded tracking pages, automated notifications, and self-service rescheduling keep property owners and facilities managers informed about installation and maintenance visits.
Photos, electronic signatures, GPS stamps, and configurable forms - every installation and inspection is documented with auditable evidence for insurance compliance and regulatory requirements.
WHY SECURITY & ALARM OPERATORS PICK ELOGII
Reactive alarm callouts, PPM rounds, new installs and compliance testing live together in one platform. Engineers get clear routes with panel notes, keyholder details and parts. Customers and insurers get timestamped, auditable evidence on every visit.
Same-day re-optimization drops activations and emergency calls into live routes, picks the nearest certified engineer, recalculates ETAs and notifies keyholders automatically.
Certifications, lone-worker approvals and key-holder rights enforced at dispatch. Panel types, access codes and keyholder contacts travel with the task to the engineer app.
Geo-tagged arrival times, photos, test checklists, asset logs and electronic signature per visit. Auto-generated PDF evidence per site for insurers, regulators and contract holders.
Class-leading REST API and real-time webhooks connect to monitoring stations, CRM, job management and accounting. Sandbox and production environments for phased rollouts.
Optimize for cost, time, or SLA compliance.
Group installations by area automatically.
No dangerous U-turns, correct side every time.
Real-time traffic in every calculation.
Insert emergency callouts into live routes.
Right certification for the right alarm system.
Respect customer appointment windows.
Auto-generate routes for annual inspections.
Your brand on every customer touchpoint.
SMS and email at every stage.
Customers pick a new slot themselves.
Custom alarm installation and inspection forms.
Installation photos with geo-tagging.
Customer sign-off at point of installation.
Auditable location and timestamp on every action.
eLogii integrates with Samsara for live vehicle telematics, location and driver behavior, and with Twilio for masked calling between engineers and keyholders. what3words handles hard-to-find plant rooms and site entrances. Beyond that, our class-leading REST API and webhooks connect eLogii to any monitoring-station platform, CRM, job management, ERP or accounting system a security operator runs. Sandbox and production environments support phased rollouts. Live in weeks.
Route planning and scheduling software for security and alarm operators automates the daily and weekly process of assigning reactive callouts and PPM visits to engineers, sequencing jobs by geography and certification, and surfacing digital proof of service to end customers, insurers and regulators. It replaces spreadsheets, paper job cards and legacy dispatch tools with a modern optimization engine, an offline-capable engineer app with photo proof of service and barcode scan, branded customer tracking and a REST API for integrations with CRM, job management and monitoring-station systems.
Yes. eLogii is built for scaled field service operations running tens to hundreds of engineers across multiple depots, with reactive alarm callouts, PPM contracts, new installs and commissioning visits all planned in a single platform.
Yes. eLogii combines pre-planned PPM rounds with same-day dynamic dispatch in one optimization. Same-day re-optimization slots alarm activations and emergency callouts into live routes, identifies the nearest available engineer with the right certifications, recalculates ETAs and pushes updates straight to the engineer app and to the customer tracking page.
Yes. Skills, capability and availability matching enforces engineer certifications automatically - NSI or SSAIB graded for intruder alarm and CCTV work, BAFE for fire detection, manufacturer-specific training for proprietary panels. Site-specific notes, access instructions, panel types and key-holder arrangements travel with the task to the engineer app.
The driver / engineer app supports configurable PPM test checklists per system type, photo capture with geo and time stamps, electronic signature, barcode scan for parts and asset tags fitted on the visit, and automatic PDF proof-of-service generation per site. Failed visits, false-alarm codes, return options and reattempt workflows are fully configurable for second visits and manufacturer callbacks.
Yes. Every visit is logged with start, finish, on-site duration, checklist completion and geo-tagged photos. Dashboards, lateness monitoring panel and exportable reports give contract managers auditable evidence of response-time SLAs for insurance-graded sites and compliance evidence for regulators and end customers.
Yes. Task rules, zones and skill groups let you restrict out-of-hours callouts to engineers holding the right lone-worker approvals and key-holder clearances. Access codes, keyholder contact sequences and alarm disarm instructions are held on the task and revealed only to the dispatched engineer.
Yes. eLogii supports multi-depot, multi-team operations with zone-based team allocation, team skill groups and per-depot start locations. Install contracts, PPM rounds and reactive callouts in different geographies are planned together without engineers crossing depot territories unnecessarily.
Yes. eLogii's class-leading REST API and real-time webhooks connect to any monitoring-station platform, CRM, job management, ERP or accounting system a security operator runs. Sandbox and production environments support phased rollouts and a data-mapping import layer covers CSV and SFTP feeds from alarm receiving centres and insurers.
Yes. Branded multi-brand tracking pages, Email/SMS notifications and self-service rescheduling are native. Residential customers, key-holders and facilities managers can see when engineers are scheduled, en route, on-site and signed off, with your brand on every touchpoint. Phone masking via Twilio is supported for engineer-to-customer calls so personal numbers stay private.
Most security and alarm operators are live in weeks, with phased depot-by-depot rollouts that de-risk migration from spreadsheets or legacy tools. The REST API and import workflow remove the need for middleware or a bespoke data project.
eLogii is purpose-built for field service operators that need genuine route optimization at scale alongside a modern engineer app and branded customer experience. Compared to job-management-first tools like simPRO, BigChange, Joblogic and Solid Route, eLogii brings a class-leading optimization engine with zones, clustering, traffic-aware routing and same-day re-optimization, plus an open REST API that lets you keep your existing monitoring-station and billing stack.
Ready to Optimize?
We'll model your actual routes and schedules with a custom data simulation - real numbers, not estimates.
