User Access Roles for Different Team Members on Your eLogii Account

What this means for distribution businesses

A dispatcher needs to manage today's routes but should not be able to change billing settings or delete historical data. Five default roles provide structured access: Admin (full access), Manager (operations and analytics), Operator (route management and dispatch), Customer Support (task visibility and customer interaction), and Warehouse Operator (warehouse operations view only). Team-based access restrictions limit users to seeing only their assigned team's drivers and tasks. Courier operations can restrict depot dispatchers to their own depot's routes. For wholesale operations, customer-facing roles provide reporting access without exposing route costs or driver details.

What this means for field service businesses

A field service manager needs analytics and scheduling access but should not be able to modify integration settings or billing. Five default roles provide structured access out of the box: Admin, Manager, Operator, Customer Support, and Warehouse Operator. Each role has a defined permission set covering what users can view, create, edit, and delete across system areas. HVAC companies can restrict technician managers to driver profiles and skill assignments while keeping financial data admin-only. Pest control businesses can give compliance officers access to treatment records without exposing operational metrics. For facilities management companies, team-based access restrictions ensure each regional manager sees only their team's drivers and tasks. Limited permission overrides allow fine-tuning within the default role structure.

How it works

• Five default roles: Admin (full access), Manager (operations), Operator (dispatch), Customer Support (tasks and customers), Warehouse Operator (warehouse view)
• Team-based access restrictions limit users to drivers and tasks within their assigned teams
• Each role has defined permissions for view, create, edit, and delete across system areas
• Limited permission overrides allow fine-tuning within the default role structure
• User role changes take effect across the dashboard immediately