Full REST API Integration with Delivery and Field Service Management Software

What this means for distribution businesses

Your order management system, WMS, and customer portal all need to talk to eLogii. The REST API provides endpoints covering tasks, routes, drivers, customers, depots, route template groups, task template groups, and driver schedule exceptions. Authenticate with an API key via the Authorization header, generated at Configuration, API. Courier platforms can build end-to-end automation: order created via API, optimisation triggered, tracking link generated, POD data pushed back. Tasks in Created and Unassigned states can be deleted via API. For wholesale distributors, the API connects ERP-based order processing with route-optimised delivery execution. Coordinates provided via API bypass geocoding for faster task creation.

What this means for field service businesses

Your CRM, CMMS, or job management system is the source of truth for service requests. The REST API lets you push jobs directly into eLogii for optimisation and dispatch, then pull back completion data, POD records, and cost information. Authenticate using an API key generated at Configuration, API, with separate keys available for organisation-level and customer-level access. HVAC companies using simPRO can extend the native integration with custom API calls. Pest control businesses can connect their contract management system to auto-generate tasks. For telecoms providers, the API integrates network planning tools with field dispatch. Production environment at api-35.elogii.com and sandbox at api-sandbox.elogii.com provide separate testing and live endpoints. GET Tasks requests require at least one identifier: _id, uid, shipment, reference, externalId, or date.

How it works

• API key authentication via Authorization header, generated at Configuration, API, with organisation and customer-level keys
• Endpoints cover tasks, routes, drivers, customers, depots, route templates, task templates, and driver schedule exceptions
• Create, read, update, and delete tasks; trigger optimisation runs and retrieve results programmatically
• Separate production (api-35.elogii.com) and sandbox (api-sandbox.elogii.com) environments with independent API keys
• Webhook events complement the API: task lifecycle updates, driver tracking, optimisation complete, route ETAs, and route created/updated/completed