Masked Calling

What this means for distribution businesses

Drivers need to contact customers about access codes or delivery instructions, but sharing personal phone numbers creates privacy issues and unwanted callbacks. Masked calling routes calls through anonymised numbers so neither party sees the other's real number. Courier operations handling hundreds of daily deliveries can protect driver privacy at scale. Grocery distributors dealing with gated apartment complexes can let drivers call customers for access without exposing personal details. For parcel operators, call history is logged against each task so dispatchers can review communication without chasing drivers.

What this means for field service businesses

A plumber needs to call a customer about parking access before arriving on site, but giving out a personal mobile number invites callbacks at all hours. Masked calling lets technicians and customers communicate through anonymised numbers that protect both parties. HVAC companies can enable customer-to-technician calls for arrival coordination without exposing personal details. Pest control operators can let customers call back the assigned technician through a masked number that expires after the job. For electrical contractors, all call records are logged against the job for compliance and dispute resolution.

How it works

• Calls between drivers, customers, and dispatch are routed through anonymised numbers
• Neither party sees the other's real phone number
• Call history is automatically logged against the relevant task
• Masked numbers can be configured to expire after task completion
• Works alongside in-app messaging for non-urgent communication