Enterprise SLAs for All eLogii Delivery, Distribution, and Field Service Partners

What this means for distribution businesses

When your delivery platform goes down, your entire operation stops. Enterprise SLAs provide contractual uptime guarantees with defined response times for incidents. Courier operations handling time-critical same-day deliveries need guaranteed platform availability. For pharmaceutical distributors with regulatory delivery deadlines, SLA-backed uptime commitments protect against compliance failures caused by technology outages.

What this means for field service businesses

A facilities management company with contractual obligations to respond within 4 hours cannot afford dispatch platform downtime. Enterprise SLAs provide the uptime guarantees that underpin your own service commitments. HVAC companies with emergency response contracts need guaranteed system availability around the clock. For pest control businesses bound by health authority response deadlines, platform reliability is not optional.

How it works

• 99.9% monthly availability commitment, backed by service credits for any breach
• Tiered incident response with defined first-response and follow-up times based on severity, from critical platform issues through to minor requests
• Dedicated support channels for enterprise accounts with named engineering escalation
• Proactive infrastructure monitoring, dedicated status page, and periodic status reports during active incidents
• Service level terms included in your order form with clear severity definitions and resolution commitments