Task Handovers Between Tasks, Drivers and Vehicles

What this means for distribution businesses

When a delivery van breaks down at 2pm with 15 stops remaining, those tasks need to transfer to another driver immediately. Task handovers move remaining stops from one driver to another with full context: customer notes, time windows, and POD requirements all carry over. Courier operations with split shifts (morning crew hands off to afternoon crew) need seamless mid-day task transfers. For grocery distributors, a driver hitting their hours limit can hand remaining deliveries to a relief driver without any orders falling through the cracks.

What this means for field service businesses

A general maintenance technician identifies a specialist electrical fault and needs to hand the job to a qualified electrician. Task handovers transfer the job with all notes, photos, and customer context intact. HVAC companies can hand off complex installations from the first-fix plumber to the commissioning engineer across days. Pest control operators can transfer a fumigation job from the surveyor to the treatment specialist with the full inspection record attached. For facilities management teams managing shift changes on 24/7 contracts, handovers ensure the night crew picks up exactly where the day crew left off.

How it works

• Transfer one or multiple tasks from one driver to another with a single action
• All task context (notes, photos, customer info, POD requirements) transfers with the task
• The receiving driver gets the task in their app with full history
• Handover events are logged for audit and performance tracking
• Automatic re-optimization adjusts both drivers’ routes after the handover