VJ Technology Enhances Delivery Operations with eLogii

CUSTOMER OVERVIEW

VJ Technology, a leading UK distributor of fixings, fasteners, and building consumables for the construction and infrastructure sectors, is renowned for its commitment to exceptional customer service

 

 

VJ Technology, a leading UK distributor of fixings, fasteners, and building consumables for the construction and infrastructure sectors, is renowned for its commitment to exceptional customer service. To uphold this standard, the company sought to improve its delivery operations, which were previously managed through manual processes lacking the capacity to retain essential information. This manual approach led to inconsistent service levels and inefficient resource utilization.

Challenges

The primary challenges faced by VJ Technology included:

• Fixed Routes: Daily fixed routes became inefficient due to the dynamic nature of the construction industry, with delivery areas changing approximately every six weeks.
• Uneven Resource Utilization: Some drivers were overutilized while others were underutilized, necessitating a system to distribute workloads evenly.
• Operational Efficiency: The need to enhance van fill rates and increase the number of deliveries per route to improve overall efficiency.

The solution

VJ Technology implemented eLogii, attracted by its simplicity, ease of integration, and comprehensive feature set. Key functionalities utilized include:

• Route Optimization: Dynamic adjustment of routes to accommodate changing delivery areas.
• Real-Time Tracking: Monitoring driver locations to manage operations effectively.
• Proof of Delivery and ETAs: Enhancing customer communication and satisfaction.

The results

Since adopting eLogii, VJ Technology has achieved significant improvements:

• Increased Handled Order Volume: 20% increase in the number of orders handled.
• Enhanced On-Time Deliveries: 5% improvement in on-time delivery rates.
• Reduced Fuel Consumption: 10% decrease in fuel usage.
• Improved Customer Satisfaction: 20% boost in customer satisfaction metrics.
• Enhanced Route Manager Efficiency: 60% increase in efficiency.

Financially, eLogii enabled VJ Technology to transition more orders to in-house transport, resulting in annual savings of £50,000, and informed decisions to expand their fleet, saving an additional £50,000 annually. The system also facilitated the opening of new depots and the testing of delivery viability for future expansions.

Future Plans

VJ Technology plans to leverage eLogii's capabilities to facilitate deliveries to diverse locations and test new delivery routes for future expansion. They also express interest in integrating external courier tracking pages into eLogii's notification system to further enhance operational efficiency and customer experience.

By partnering with eLogii, VJ Technology has streamlined its delivery operations, resulting in cost savings, improved efficiency, and enhanced customer satisfaction.