In this in-depth review, we reveal which 10 field service solutions actually save you time, money, and keep your technicians happy.
With teams scattered across different locations, field service management software has become a must-have tool for businesses today.
In fact, 83% of field service organizations say they need process workflow automation tools.
From simple job check-ins to organizing your mobile workforce, these tools make it easier for everyone involved in your field operations to stay on the same page.
Your organization can even use these field service solutions to improve the way you work with clients, contractors, and stakeholders outside your business.
But in order for it to work, you have to find the right tool for your business. People work well together in different ways, and the software you choose should reflect this.
It should also match your specific industry, operational size and complexity, and client needs.
Which of these good options is going to deliver tangible benefits to your team?
We’ve put together a list of top ten field service solutions. Read our review to get a sense of how each one meets your team where they are, and gets your team where they need to be.
Here’s a quick overview of the best field service solutions that you should consider this year:
|
Solution |
Best For |
User Rating |
Pricing |
|
Feature-rich route optimization & scalable field service ops |
4.8/5 |
Custom pricing |
|
|
Home and commercial contractors (HVAC, plumbing, electrical) |
4.4/5 |
Contact for pricing |
|
|
Mid-to-enterprise firms already on Salesforce |
4.2/5 |
From $22/log in or $55/user/month |
|
|
Asset-intensive industries (manufacturing, energy, medical) |
4.2/5 |
Contact for pricing |
|
|
Businesses in Microsoft ecosystem (ERP, Teams, Outlook) |
4.4/5 |
From $105/user/month |
|
|
Enterprise scheduling with AI-driven routing |
4.2/5 |
Contact for pricing |
|
|
Enterprises using SAP ERP |
4.1/5 |
From $82/user/month |
|
|
Small-to-mid service businesses (landscaping, cleaning, repair) |
4.6/5 |
From $29/user/month |
|
|
Enterprises extending ITSM workflows into FSM |
4.5/5 |
Contact for pricing |
|
|
Budget-friendly mobile workforce teams |
4.6/5 |
From $29/user/month (up to 30 users) |
Keep reading for in-depth reviews of our top picks and a brief buyer’s guide of these field service software solutions.
At eLogii, we understand the challenges businesses face when planning and managing field service operations.
That’s why we’ve developed a comprehensive suite of route optimization software designed to streamline your field operations, save you time and money, and delight your clients.
Our offerings include two plans that are a good fit for field service:
User rating: 4.8/5
Pricing: Contact for custom pricing
No. of users: Unlimited
No. of jobs: 8,500/month
Free Trial: Not available
Free Demo: Available
User interface: 100+ field service businesses praise our platform’s user-friendly design, facilitating easy one-click and drag-and-drop navigation. That’s just one of the reasons why it’s among the best rated solutions according to 40,000+ route optimization software reviews.
Field service mode: With the eLogii route optimization software, access routes optimized up to 21% more efficiently, clustering jobs to increase stop density, covering shorter distances, and saving on fuel costs. Our software has a dedicated field service mode that considers factors like traffic conditions, but also service zones, parts location, technician skills, time windows, and any specific service requirements.
Scheduling: eLogii enables you to schedule field service jobs as soon as a request arrives. You can also schedule tasks for any future date and easily plan predictive maintenance or recurring visits. Or adjust work orders and re-schedule jobs dynamically in real time to handle urgent service requests.
Work order management: eLogii automates and centralizes work order management. You generate tasks by uploading jobs in bulk via spreadsheets (.CSV files) or integrating eLogii with your customer-facing platform via our routing API. You can then use eLogii to assign jobs to field agents based on skills, equipment, service zones, and track their progress in real-time via the dashboard.
Dispatching: eLogii’s field service mobile app enables you to dispatch your workforce instantly. The platform updates all information about jobs to the app, eliminating the need for manual dispatching. It gives your field agents on-site access to key data and functions, such as safety checklists and proof of service.
Live service tracking: eLogii’s live tracking gives operations managers real-time visibility over every technician and vehicle on the road. It helps you quickly spot delays, reroute technicians, and update customers with the most accurate ETAs on the market.
Field service analytics: eLogii’s analytics feature provides you with real-time insights into ongoing operations, including technician performance, job status, and route efficiency. It also tracks historical data and grants you access to trends such as first-time fix rates, average job completion times, and customer satisfaction over weeks or months.
Besides these built-in features, eLogii also integrates with other field service solutions you may use.
This includes:
All these features make eLogii a powerful solution tailored to growing field service businesses that want to scale their field operations:
Whether you’re looking to grow your business, switch-to-scale, or automate operations, eLogii is the ultimate solution for field service management.
What if you’re a large enterprise employing hundreds or even thousands of technicians or field agents?
That’s where our Professional Plan comes into play.
eLogii Professional Plan is the ideal field service solution for enterprises that own and operate large teams within complex environments. We offer you features that automate and standardize complicated field service management processes easily, efficiently and without manual intervention.
eLogii Professional empowers you to:
Whether you’re a growing field service business or an enterprise managing a large field operation, we’ve got you covered.
Our custom pricing plans are designed to meet your needs. And our dedicated support team is always on stand-by ready to assist you.
User Rating: 4.4/5
Pricing: Contact for pricing
Free Trial: Not available
Platforms: iOS, Android, Web
User interface: Robust but complex; best suited for teams ready to train.
Our experience with ServiceTitan showed that it’s an end-to-end platform for contractors, well suited for scheduling, dispatching, invoicing, payments, and reporting all live in one place.
The mobile app gives techs quick job overviews, customer history, and payment capture on-site. The main drawback: setup complexity and high cost.
Still, ServiceTitan has solid features well suited for automated field service management:
ServiceTitan connects with a wide range of business tools, including:
ServiceTitan is ideal for larger HVAC, plumbing, and electrical businesses that want a feature-rich field service management tool and can invest in training and onboarding.
User Rating: 4.2/5
Pricing: Starts from $22/log in, or $55/user/month, billed annually (+Salesforce license)
Free Trial: Yes, 30-day free trial (via Salesforce suite)
Platforms: iOS, Android, Web
User interface: Clean and customizable, but tied closely to the Salesforce ecosystem.
Our experience with Salesforce Field Service highlighted its strength in CRM integration.
Dispatchers can assign jobs based on skills, location, and availability, while field service engineers and technicians use the app to get real-time work orders and log service reports.
It’s powerful, but costs add up quickly once you layer on other Salesforce products that you’ll need.
However, Salesforce Field Service has some notable features:
Salesforce Field Service integrates natively within the Salesforce ecosystem and beyond:
Salesforce is best suited for mid-to-enterprise companies that are already using Salesforce CRM. If you’re not invested in Salesforce, other field service management tools may offer more value.
User Rating: 4.2/5
Pricing: Contact for pricing
Free Trial: Not available
Platforms: iOS, Android, Web
User interface: Designed for industrial use (requires training).
Our experience with ServiceMax found it excels in managing complex assets and warranties, making it ideal for industries like manufacturing, energy, and medical devices.
The software shines in predictive maintenance and asset lifecycle tracking. However, small businesses may find it overwhelming and expensive.
ServiceMax key features include:
ServiceMax integrates with other field service systems:
ServiceMax is a strong choice for enterprise companies with high-value assets that require predictive service and compliance tracking.
User Rating: 4.4/5
Pricing: Starts from $105 user/month, billed annually (+Dynamics 365 license)
Free Trial: Yes
Platforms: iOS, Android, Windows, Web
User Interface: Familiar for Microsoft users. Native integration with Teams and Outlook.
Our experience with Dynamics 365 Field Service shows how well it integrates with the Microsoft ecosystem, especially ERP, Outlook, and Teams.
Dynamics 365 Field Service allows dispatchers to manage schedules directly in Outlook, while your field agents get work orders synced directly in Teams. Analytics through Power BI provides you with a deep level of reporting.
But, like Salesforce, costs increase with additional modules. So it’s worthwhile only if you’re fully committed to using Microsoft, or you’re already using most of their tools to manage field ops.
Here are few Dynamics 365 features you be aware of:
Microsoft Dynamics 365 Field Service can integrate with other native and third-party apps and systems:
Dynamics 365 is best for you if you’re already invested in Microsoft ERP/CRM tools and you want to add field service seamlessly into the mix.
User Rating: 4.2/5
Pricing: Contact for pricing
Free Trial: Yes (Oracle Cloud trial)
Platforms: iOS, Android, Web
User Interface: Powerful but has a steep learning curve.
Our experience with Oracle Field Service was centered around its AI-driven routing and scheduling engine, which predicts job durations and optimizes technician assignments.
It handles high-volume field operations well but can feel too enterprise-heavy for smaller businesses.
Still, there are several NetSuite features that you should know about:
Oracle’s NetSuite can connect seamlessly with other apps, as well:
Oracle Field Service is best for large-scale service businesses that need advanced scheduling efficiency and AI-powered resource allocation.
User Rating: 4.1/5
Pricing: Starts from $82 user/month, billed annually
Free Trial: Not available
Platforms: iOS, Android, Web
User interface: Enterprise-grade but not beginner-friendly.
Our experience with SAP Field Service showed its biggest strength is deep integration with SAP ERP. This can help you to link service operations with finance, inventory, and supply chain data.
While it’s powerful, implementation is resource-intensive and best for enterprises, especially those operating at the global level.
There are some SAP Field Service features that separate it from other solutions on this list:
SAP Field Service can also integrate with:
SAP Field Service is a solid fit for enterprise organizations already running SAP ERP and looking to add FSM capabilities without siloed systems.
User Rating: 4.6/5
Pricing: Starts from $29 user/month, billed annually
Free Trial: Yes, 14-day free trial
Platforms: iOS, Android, Web
User interface: Modern, easy-to-use for teams of any tech skill level.
Our experience with Jobber found it approachable and quick to set up. It simplifies scheduling, quotes, invoicing, and customer communication. Techs can log jobs and payments directly in the app.
The tradeoff: Jobber lacks some enterprise-level features like predictive maintenance or deep analytics.
Still, this field service platform has some interesting features that users enjoy:
Jobber integrates well with other systems, as well. Including:
Jobber is best for service SMBs like cleaning, landscaping, or home repair looking for affordable and easy-to-use field service management software.
User Rating: 4.5/5
Pricing: Contact for pricing
Free Trial: Not available
Platforms: iOS, Android, Web
User Interface: Advanced and requires onboarding.
Our experience with ServiceNow Field Service showed that this solution extends ServiceNow’s ITSM workflows into field service management. This makes it an excellent choice for companies that already rely on ServiceNow.
ServiceNow also supports complex workflows, automated ticketing, and resource scheduling.
But the downsides: cost and complexity. Especially, when you consider that you’d have to invest in the entire ServiceNow ecosystem.
Here are some ServiceNow features we’d like to highlight:
ServiceNow integrations include:
ServiceNow is a good fit for enterprises already using ServiceNow for ITSM, and need field service extensions for unified operations management.
User Rating: 4.6/5
Pricing: Start from $29 user/month (up to 30 users), billed annually
Free Trial: Yes, 14-day free trial
Platforms: iOS, Android, Web
User interface: Simple, mobile-first, lightweight.
Our experience with Connecteam highlighted its mobile-first design for field workers. It provides scheduling, time tracking, communication, and task management in an intuitive app.
However, it lacks advanced capabilities like analytics, and enterprise-level integrations. This makes it an attractive solution for small field service businesses and teams looking for basic task automation.
Connecteam features include:
Connecteam can integrate with:
Connecteam is best for small-to-mid teams that need affordable scheduling, communication, and basic field service management functionality without the unnecessary enterprise overhead.
Efficient field service planning and management is essential for service businesses in 2025.
Our in-depth evaluation provides honest, unbiased insights into the top field service software solutions on the market today. We highlighted their strengths, weaknesses, and unique features to help you make an informed decision.
Whether you choose a simple field service app like Jobber, or a more comprehensive solution like eLogii or ServiceTitan, you’ll find a tool that fits your operational requirements and budget.
eLogii, in particular, stands out for its extensive features and powerful customization. This makes it ideal for growing field service businesses that want to scale operations. But also for complex enterprises that need to automate field service management to stay ahead in today’s competitive landscape.
So, what are you waiting for?
Explore our in-depth reviews, compare the features, and choose the field service software that best meets your requirements.
Your path to hassle-free field service management starts here!
A field service solution is software designed to help businesses manage mobile workforces, schedule and dispatch jobs, and communicate with customers.
Field service solutions also centralize job management and automate routine processes like invoicing, routing, and reporting. This helps you to improve efficiency and ensures higher customer satisfaction.
The main benefit is operational efficiency — businesses reduce wasted time, improve scheduling, and cut fuel costs.
Additional benefits include faster response times, real-time tracking, and better customer communication. Over time, it can also lower operating costs and improve profitability.
Field service solutions are commonly used in HVAC, plumbing, electrical services, telecommunications, pest control, landscaping, and construction.
Healthcare equipment, appliance repair, and security services are also frequent users. Essentially, any business with a mobile workforce benefits from FSM tools.
Costs vary widely depending on features and company size, starting at $29 per month for small businesses (Jobber, Connecteam). Enterprise-level solutions like Salesforce, ServiceMax, or SAP can run $100+ per user per month.
Most vendors also offer custom pricing for large-scale operations.
The most important features are scheduling, dispatching, route optimization, mobile access, and reporting.
For larger businesses, integrations with ERP, CRM, IoT, and inventory systems become critical. Customer communication tools like automated notifications and portals are also valuable.
Yes, most leading solutions integrate with CRM (Salesforce, HubSpot), ERP (SAP, NetSuite, Dynamics), accounting (QuickBooks, Xero), and collaboration tools (Teams, Slack).
Some even connect with IoT platforms for predictive maintenance. The level of integration depends on the vendor and pricing tier.
The best solution depends on your business size, operational complexity, and tech stack.
For small service companies, Jobber and Connecteam are budget-friendly and easy to use.
For enterprises, eLogii, ServiceTitan, Salesforce, or Dynamics 365 deliver advanced scalability, automation, and integrations.
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