GetSwift is a delivery management software that’s supposed to help you manage your delivery services from A to Z.
Moreover, it’s advertised as the go-to solution for businesses of all kinds, shapes and sizes that deal with deliveries in one way or another.
But is it really so?
Is GetSwift the right choice for your business in particular?
This is probably the question that got you here to begin with, and if that’s the case, you’ve come to the right place because we’re here to provide you with all the answers.
In this blog, we’ll:
We’ve used GetSwift during its trial period to see what it has to offer to its users, but we didn’t stop there.
Since we know a thing or two about last-mile delivery management solutions - as we’ve developed one ourselves - we know what it has to include in order to provide optimal results.
So, we’ve made sure to pay special attention to GetSwift’s:
And now, without further ado, let’s dive into a detailed GetSwift review.
At first glance, GetSwift’s interface seems pretty intuitive, although there are many features, so it will inevitably take some time before you fully wrap your head around them.
There is a support section on their site, which has articles divided into several different categories, depending on whether you’re a merchant who manages deliveries, a driver, or need help integrating GetSwift with other apps and tools.
Personally, we didn’t have much trouble with GetSwift, but we’ve used it for only 30 days.
On the other hand, clients who’ve used GetSwift for extensive periods seem to have mixed feelings about both GetSwift’s UI and their customer support service.
In fact, their Ease of Use and Customer Service scores are pretty low, especially compared to some of their alternatives.
Users have reported multiple issues with GetSwift, including:
To put it in the words of one of GetSwift’s users, this app has great potential but can be pretty buggy.
In addition, GetSwift’s customer support is far from great, meaning you’ll often be left to your own devices when something goes wrong.
These are all things to remember when deciding whether GetSwift is a good choice for you.
To help you get a clearer picture of GetSwift’s features, we’ve divided them into three categories that cover the essential areas every good delivery management software should cover.
When it comes to route management capabilities, GetSwift offers several, such as:
This section includes various features that are supposed to help you use your fleet in the best way possible and easily integrate with other parts of the supply chain, and GetSwift has the following:
That way, when you add a new task or job - provided you’ve added parameters for job capacity - GetSwift will compare them to the available vehicle types and their capacities. If the total size of the load for this job exceeds available vehicles’ capacity, you will be informed;
Since 84% of customers will not return to a retailer after one poor delivery experience, making your customers happy is key to retaining them and winning over new ones.
GetSwift has a number of features to help you with this, including:
However, GetSwift lacks one of the most broadly used POD methods - barcode scanning.
Barcode scanning is crucial for several reasons:
This means that GetSwift’s inability to scan barcodes (or QR codes) can be a significant shortcoming for many prospective users.
Although GetSwift has lots of functionality, that doesn’t necessarily make it a great choice for everyone, especially considering that it comes with quite a few faults.
Namely, users constantly report lots of technical issues and difficulties in accommodating non-standard requirements, so it’s no wonder its Features score isn’t exactly on the high end of the spectrum.
Moreover, GetSwift has only two POD collection methods which don’t include barcode scanning, which has become particularly important.
So, although it is a feature-rich solution on the one hand, on the other, you should be prepared for facing potential glitches, as well as be able to work with a minimal number of POD methods.
What makes GetSwift a particularly interesting delivery management platform is its pricing policy.
GetSwift functions on an entirely per-delivery pricing basis, and it has no upfront costs nor actual pricing packages to speak of.
It is billed at 0.29$ per task, i.e. per delivery.
As you can see, that price includes pretty much all of the features we’ve discussed, making GetSwift a very attractive option at first sight.
But there’s a catch.
GetSwift is a very affordable solution for small businesses that don’t have that many deliveries to take care of.
For example, if you own a business with about 200 deliveries per month, the monthly costs for using GetSwift would be no bigger than $58, which is a bargain.
However, things look significantly different once you amp up the workload.
If you’re dealing with about 5000 tasks per month, which is a very reasonable number for medium to large businesses, expect to pay as much as $1450.
And the costs will just keep going up as you scale.
The per-delivery pricing makes GetSwift a very affordable option for the smallest of businesses that manage no more than a couple of hundred deliveries per month.
At the same time, however, such a pricing policy makes GetSwift a choice far from optimal for medium and large businesses.
So, medium, large, or scaling businesses will be much better off with delivery management solutions with fixed monthly fees, so they’ll know in advance what kind of expenses to expect.
Moreover, this pricing policy makes GetSwift inadequate for certain types of businesses that deal with transportation, but not always with last-mile delivery per se.
For example, suppliers that have to make several stops at vendors for pick-ups before getting the product back to the warehouse would be charged for each stop all the same, just like a regular delivery service, which doesn’t make much financial sense for these businesses.
Although we’ve mentioned most of these earlier in the text, we’ll list them all here for a clearer overview of the possible issues you could have with GetSwift.
Once you consider GetSwift’s essential features, shortcomings and especially its pricing policy, there can be only one conclusion.
GetSwift is best suited for the smallest businesses that deal with last-mile delivery alone, i.e., getting the order to the end customer’s doorstep.
On the other hand, large and medium businesses won’t get the same benefits from GetSwift, as it’s far from the most affordable option when you have to manage several thousand deliveries per month.
Moreover, GetSwift isn’t a viable option for businesses that manage a wider supply chain or any other complex logistics operations.
GetSwift’s per-task pricing and lack of multi-day and multi-stop routing functionality make it an inadequate solution for these types of businesses.
So, if your business is aiming to scale or is already a medium or large business, GetSwift just won’t do the trick for you.
eLogii, on the other hand, is a cloud-based delivery management platform that will have you covered in all the areas in which GetSwift leaves much to be desired, as it has:
Moreover, eLogii doesn’t have one-size-fits-all pricing packages, which makes it an ideal solution for small, medium and large businesses alike.
eLogii comes with custom-tailored pricing plans that are based on your business’s particular configuration and needs, with the typical entry-level price starting at around $359 per month for 2500 tasks.
If you’d like to compare the features each plan includes, you can do it here.
Finally, with an average customer rating of 4.8, it’s clear that eLogii has quite an edge over GetSwift in all the essential areas.
1. GetSwift isn’t the easiest delivery management platform to use since it can be pretty glitchy, especially when it comes to the more advanced features
2. GetSwift is quite feature-rich, but it omits some critical functionality, such as multi-day and multi-stop routing and return to depo option, among others
3. GetSwift has only two very basic ways of POD collection - photo and signature - while it lacks barcode and QR scanning, which is a problem for many users
4. Its per-delivery pricing policy makes it a good fit only for the smallest businesses that find GetSwift affordable due to a lower number of deliveries per month
5. Medium and large businesses, as well as all businesses who need more advanced routing options and more methods of POD, will be much better off with eLogii
eLogii is an end-to-end cloud-based delivery management platform. Our powerful solution solves the biggest challenges of modern distribution and field service businesses, including route optimisation, planning, and execution.
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