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101 Delivery Statistics for 2020

This is a list of 101 delivery statistics relevant for 2020. The data will help you get a better feel for the current market and how to navigate it.


This is a list of 101 delivery statistics relevant for 2020.

The data here will help you get a better feel for the current market.

Not to mention, it will give you a better view of how to navigate it.

The list contains the most relevant statistics about:

  • The state of delivery
  • Customer experience
  • Reverse logistics
  • Delivery operations
  • And lots more.

Let’s dive right into it.

General Delivery Statistics

#1 24.8 billion deliveries are completed worldwide in 2020.

#2 704.7 million people will use platform-to-consumer delivery in 2020.

#3 The average cost of delivery is $6.4 per cubic meter.

#4 The average time per delivery is 12 minutes.

#5 Standard delivery takes approximately 3-5 business days to be completed.

#6 61% of customers prefer home-delivery to any other type of delivery service.

#7 70% of those customers are content with the cheapest form of home delivery option, while 23% of them would pay a premium price for same-day delivery.

#8 55% of shoppers in the US prefer same-day delivery to any other time of arrival.

#9 That’s because 58% of consumers don’t want to wait more than 40 minutes for their deliveries to arrive.

How long will people wait for delivery

#10 It’s also why 30% of the total market share of priority same-day delivery belongs to the United States.

#11 But, in general, nearly half, or 44% of customers don’t mind waiting two days for their delivery to arrive.

#12 The reason is free shipping. 95% of consumers prefer free-one-day delivery as their ideal delivery method.

#13 And 48% of customers will add more items to their shopping cart if it means they qualify for free shipping.

#14 Companies that add a free shipping threshold can increase orders by 90%.

#15 This will see the last mile delivery market grow to $91.5 billion by 2030. A $79.5 billion rise compared to the value in 2019.

#16 And if forecasts for 2030 are right, there will also be a 78% increase in last-mile deliveries in urban areas across the world.

eCommerce and Delivery

#17 eCommerce is driving delivery. That’s why 10% of all retail sales were completed online in 2019.

#18 At least 82% of all global consumers have shopped online in the previous three months.

#19 Worldwide eCommerce retail sales will reach $4.9 trillion by 2021.

ecommerce-sales-statistics

#20 When it comes to online shopping, a survey by Nielsen suggests these are the most common items you will find at checkout:

online-purchasing-statistics

#21 But online shoppers in the US are willing to pay up to $5 for shipping.

#22 And this makes the last-mile worth approximately $115 billion out of the $270 total revenue pool from eCommerce.

Amazon Delivery

#23 Amazon is a key player in eCommerce. That’s why 68% of all US consumers begin their search on Amazon.

#24 It’s one of the reasons Amazon.com has been able to generate $280.5 billion from eCommerce.

#25 However, Amazon shares fell from 42% before the COVID-19 outbreak to 34% in April 2020.

#26 But that’s not going to stop the company. Amazon has the largest delivery infrastructure in the world with 390 warehouses and over 20,000 delivery vehicles.

#27 It’s one of the reasons why it costs $16.2 billion to run Amazon’s reverse logistics operations.

#28 Still, 72% of Amazon deliveries are fulfilled within 24 hours for all of their customers.

#29 That, and the ability to offer free shipping is why 79.8% of shoppers in the US choose Amazon. Other key factors include a broad selection of offers (68.9%), Prime membership (65.7%), and best pricing (49.2%).

why people shop at Amazon

Delivery Statistics by Industry

#30 Key delivery statistics appear in every industry, including yours. For example, 32% of the furniture in the US will be sold online and delivered to the customers’ homes by 2023.

#31 When it comes to food delivery, the sale of grocery delivery and pickup in the United States has grown by $6 billion from August 2019 to June 2020.

#32 The number of orders has also increased from August 2019 to June 2020 by 68.9 million orders thanks to COVID-19.

#33 By contrast, only 1% of total alcohol sales in the US are completed online.

#34 And 41.7% of US consumers likely to purchase food online due to the Coronavirus

#35 However, 61% of consumers don’t expect to spend more on grocery delivery due to the outbreak of COVID-19. But, 17% say they will buy more groceries online.

#36 Nonetheless, there are 1,231.9 million food delivery users in the world in 2020.

#37 And in 2024, the number of platform-to-consumer delivery and restaurant-to-consumer delivery will be 965.8 million each.

number of delivery users#38 And with a 25% year-over-year growth, the food delivery industry will rise to $182 billion by 2024.

#39 But it isn’t without its problems. In fact, 70% of all customer complaints with food delivery have to do with mismanaging the quality of service. That’s 6 out of 7 people. The most common complaints are the food isn’t warm or fresh enough (17%), the delivery is late (16%), incorrect order (12%), and that customer service ignores notes or instructions (12%).

food delivery customer complaints

#40 On the other hand, 52% of delivery personnel cite food orders not being ready for pick-up as their biggest complaint.

#41 This doesn’t prevent 79% of consumers choosing delivery over takeout if the restaurant is more than 3km away.

#42 And even 34% of consumers usually pay up to $50 per delivery when ordering food online.

#43 That’s why 31% of people in the US use third-party delivery services at least twice per week.

#44 59% of third-party logistics companies in the US believe that last-mile delivery is the most inefficient process in their supply chain.

#45 When it comes to healthcare and pharmacy delivery, only 1% of the total $275 billion in revenue came from online purchases.

#46 But by 2026, the global ePharmacy market will grow to over $177 billion (17.2% CAGR). A rise of 643% than the current market value.

Innovations in Delivery

#47 44% of businesses plan to increase their spending on technology in 2020.

#48 51% of companies are willing to invest in automation due to the coronavirus, with eCommerce (66%), food and beverage (59%), and third-party logistics (55%) companies more likely to invest than others.

#49 41% of supply chain professionals say that data analysis is their top priority for tech innovation. Cloud technology and IoT follow with 39%.

#50 46.1% of professionals are taking the cloud-first approach to manage delivery logistics.

#51 37% of companies have already adopted some form of AI in their day-to-day operations.

#52 But only 12% of supply chain professionals are successfully implementing AI in their operations.

#53 43% of companies that adopt automation have seen significant or moderate help during the pandemic.

#54 81% of supply chain professionals also see automation as the driving force behind reusable transportation packaging.

#55 And another 16% of last-mile delivery retailers and logistics providers mentioned electric vehicles among the most important next steps in the evolution of deliveries.

Sustainable Delivery and the Environment

#56 43% of shoppers in the UK are willing to look for an alternative if a company doesn’t offer sustainable delivery options.

#57 60% of millennials shop online because they believe it leaves a smaller environmental footprint.

#58 49% of companies have sustainable supply chain goals, but 35% of their competitors lack them completely, according to an MIT study.

#59 The number of delivery vehicles in the top 100 cities around the world will increase by 36% by 2030. As a result, emissions from delivery traffic will rise by 32% and from traffic congestion by 21%.

#60 Innovative solutions, such as data-based connectivity, dynamic scheduling, route optimization, and load-pooling, could reduce CO2 emissions by 30%, congestion by 30%, and delivery cost by 25%.

Delivery and Customer Experience

#61 90% of people in the US cite customer service as a major driving force when making a decision.

#62 59% of consumers will never do business with a company after two or three negative experiences.

why customers stop interacting with brand

#63 96% of all customers say customer experience is an important part of their loyalty to a brand.

#64 13% of shoppers never return for another purchase if the delivery doesn’t arrive on time.

#65 80% of customers cite convenience, speed, knowledgeable help, and friendly service as the most important elements of good customer experience.

what people value in customer experience

#66 86% of customers believe retailers should offer them the ability to choose the most convenient delivery option when ordering their goods.

#67 47% of customers say the delivery option they want is sometimes, rarely, or never available to them.

#68 61% of customers report that online retail companies have the delivery options that they want.

#69 Only 46% of direct-to-consumer brands offer delivery options that customers want.

#70 34% of consumers say long delivery time is the key reason to shop in physical stores instead of online.

#71 46% of consumers abandon online shopping carts if the shipping time was too long or wasn’t provided.

#72 86% of customers are willing to pay more for products and services, and buy more from companies that offer a great customer experience.

#73 88% of consumers don’t mind paying for faster delivery.

#74 81% of professionals say that their companies will mostly or completely compete in the future with others based on their customer experience.

Delivery Operations Statistics

#75 Last-mile delivery makes up 53% of all delivery operational costs.

#76 Organizations with optimized supply chains have 15% lower costs than companies that don’t focus on optimization.

#77 Only 4% of companies have an agile organization. 37% of companies have started the process of building an agile delivery.

#78 Key initiatives in operational optimization like delivery management platforms can reduce costs up to 20%.

#79 The most important last-mile delivery initiative is reducing cost.

#80 51% of supply chains see the lack of clarity on customer demand as the biggest issue stemming from COVID-19.

#81 The most common KPI for delivery logistics monitoring is daily performance (40%), closely followed by cost reduction (35%), as well as production service rate (29%) and inventory turn (28%).

#82 At 21.1%, visibility is the biggest challenge faced by delivery and supply chain professionals.

#83 It is closely followed by factoring consumer demand (19.7%).

#84 48.4% of brick and mortar stores serve as distribution centres or depot locations within their supply chain.

#85 53% of the total transportation cost comes from last-mile delivery.

#86 In-store delivery pick-up had a 554% YOY increase in May 2020.

Reverse Logistics

#87 30% of all online deliveries are returned by customers.

#88 By contrast, only 8.89% of purchases made in brick-and-mortar stores.

#89 That’s 92% of customers say they will continue to do business with a company if the return process is easy.

#90 On the other hand, 57% of consumers say returning an item is a complete hassle or the process could be easier.

#91 That’s why 62% of customers are willing to shop at your online store if they can return an item at your physical store.

#92 67% of shoppers also check the return policy page before checking out their item and making a purchase.

#93 And 58% of shoppers want a no-questions-asked return policy, while 47% expect to see a return label on their purchase.

#94 The biggest reason customers cite for returning an item is receiving the wrong item (23%).

#95 This is followed by receiving an item that is different from their order (22%) and receiving a damaged item (20%).

#96 79% of customers want free shipping with their return delivery, but only 49% of retail companies offer free return shipping.

#97 If you offer them a free return with their purchase, 27% of customers are willing to spend over $1,000.

#98 That is why 60% of retail companies consider reverse logistics an important asset of their organization.

#99 But only 32% have an effective solution for managing reverse logistics.

#100 40% of US companies report their organizations to produce less waste as a direct result of their reverse logistics operations.

#101 72% of companies admit that they don’t have a suitable platform that can support reverse logistics operations.

That’s it.

But we can help you beyond statistics.

We have everything you need to start improving your delivery.

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