How Dispatchers Benefit from a Delivery Driver Tracking App

Major corporations possessing expensive equipment and large fleets of vehicles were the only ones able to track delivery drivers in real-time before. Typically, this tracking relied on specialized hardware, reminiscent of spy movie gadgets, attached to vehicles. Yet, today, businesses of any size can track their drivers in the field using delivery driver tracking apps.

In this article, we'll explore the essential features required in a delivery driver tracking app. We'll also showcase the real-time monitoring capabilities within our delivery software, eLogii.

Lastly, we'll explain how keeping tabs on drivers fits your overall delivery plan. Even more so, we'll cover why it's smart to pick software that does more than just track routes.

Essential Features of Your Delivery Driver Tracking App

When you think about tracking delivery drivers, you probably imagine watching them drive from one place to another on a map online. But there's more to consider when picking a delivery driver tracking app for your business. This involves searching for:

• A user-friendly hub for dispatchers. If you're overseeing drivers from your office, you'll want route-monitoring software that's easy to use on computers and smartphones.
• Real-time tracking. Your driver tracking app should provide data in real-time or very close to it. This ensures you have an accurate view of what's happening in the field, allowing you to update routes and inform customers promptly.
• Viewing drivers along their routes. While following your drivers on a map is helpful, you must also be aware of their most recent location and their next destination to effectively monitor their progress. That requires integration between your route tracker and route planning tool or having them both in the same software.
• Easy installation on existing devices. For convenience, the route monitoring app should work smoothly on popular personal devices like Android or iOS smartphones. This saves money and reduces complexity for both you and your drivers.
• Integration with other delivery operations. Driver tracking is just one part of managing deliveries. You also need tools for route planning, vehicle capacity management, proof of delivery, customer updates, and more. Your driver-tracking solution should seamlessly integrate with these other operations.

Introducing eLogii’s Driver Telemetry Monitoring Solution in Real-Time

Driver telemetry in eLogii offers a comprehensive way for users to track and manage their drivers effectively. 

By leveraging this feature, businesses can access live data directly from the driver's phone through the Driver App. This connection enables real-time tracking of various driver metrics, including their current speed, mode of transportation (walking or driving), and their recent interactions with the app.

Track Driver Behavior and Activity

Furthermore, eLogii's driver telemetry goes beyond mere location tracking. It provides insights into driver behavior and activity, allowing managers to ensure compliance with company policies and regulations. 

For instance, supervisors can track if drivers are adhering to speed limits or taking breaks as required.

This level of visibility into driver activities empowers businesses to optimize their delivery operations further. By analyzing the data gathered through driver telemetry, companies can identify areas for improvement, streamline routes, and enhance overall efficiency. 

Additionally, having access to accurate, real-time information enables prompt decision-making, allowing managers to address any issues or delays proactively.

Overall, eLogii's driver telemetry feature serves as a valuable tool for enhancing transparency, accountability, and performance within delivery operations.

Monitoring Drivers: A Piece of the Delivery Puzzle

Keeping track of delivery drivers is just one aspect of overseeing a delivery team. You also must organize routes, communicate with recipients, and ensure successful deliveries. Luckily, eLogii offers comprehensive support in all these aspects, providing peace of mind across the board.

Recipient Notifications and Estimated Time of Arrival (ETAs)

In the past, dispatchers relied on disruptive and inefficient methods like calling drivers to inquire about their location. Fortunately, with tracking apps like eLogii, this hassle is eliminated as dispatchers can easily refer to the map for real-time updates.

Yet, as a dispatcher, you may still find your time consumed by handling customer inquiries about packages. To enhance customer service and streamline operations, it's essential to provide recipients with information proactively. With eLogii, you can achieve this by setting up automatic recipient notifications.

You can send recipient ETA updates via SMS and/or email at different points during the delivery process. For instance, providing an estimate when the driver departs from the depot, sharing an accurate ETA one hour before delivery, and sending a delivery confirmation (along with proof of delivery) after the stop has been completed.

This ensures customers are satisfied as they know when their package will arrive (note: they can also leave instructions for the driver). Because phone calls do not interrupt their day, drivers are happy. Lastly, you're pleased because you can track route progress without dealing with as many questions and complaints.

Proof of Delivery (POD)

Tracking deliveries involves more than just monitoring drivers on their routes. It's crucial to ensure that deliveries are completed successfully, not just for daily administration, but also for maintaining records and resolving complaints or disputes. So, if you're handling many deliveries each day, electronic proof of delivery is essential.

Our driver app lets your drivers use their smartphones to process e-signatures upon delivery. They can also capture photographs of parcel drop-off locations. In both scenarios, proof of delivery is automatically uploaded to the cloud and accessible for managers at headquarters.

As a dispatcher or manager, you can easily access all necessary information using the eLogii web app backend whenever needed. If a customer has questions about their parcel's whereabouts or missed delivery, you can promptly update them by checking the system records.

Optimizing Routes: Enhancing Route Planning and Scheduling

At eLogii, our routing functionalities are fundamental. Originally developed as a driver-focused route planning app, they now serve as the cornerstone of our platform. Route optimization remains a pivotal aspect of what we provide to our users.

In essence, leveraging eLogii to plan optimal routes and streamline the sequence of stops ensures a seamless day for drivers on the road. This capability enables eLogiii to track your drivers' advancement along these optimized routes, providing customers with precise parcel arrival estimates.

With eLogii, you can plan routes for many drivers by importing spreadsheets. This empowers you to generate the quickest route with or without specific parameters. For instance, these parameters encompass:

• Factor in time constraints. For instance, if a driver needs to leave by 1 pm for a dentist appointment, eLogii automatically calculates the largest number of stops achievable within the available time. Additionally, if there are specific deadlines or delivery windows to meet for clients, eLogii considers these factors when optimizing routes.
• Focus on certain stops. Whether it's a single stop or a list of stops, you can designate them as urgent. eLogii then guides your drivers to reach these priority stops swiftly. It also optimizes the remaining route around these priorities.

As highlighted earlier, during route execution, you have the flexibility to make updates. You can incorporate new stops or priorities, and even switch routes between drivers on short notice. This functionality proves invaluable for teams managing many drivers with hectic schedules simultaneously. It ensures that unforeseen circumstances, emergencies, and new priorities can be managed seamlessly. That, in turn, minimizes disruptions to overall efficiency.

The Positive Impact of a Driver Tracking App on Your Delivery Services

Ultimately, three key factors are paramount when managing a delivery team:

1. Customer satisfaction
2. Driver morale
3. Operational efficiency (which directly influences 1 and 2)

By incorporating a delivery driver tracking app into a comprehensive platform that manages route optimization, recipient notifications, and proof of delivery, you'll enhance all three aspects significantly.

For instance, tracking drivers in real-time and providing recipients with precise ETAs ensures high customer satisfaction. Equally, furnishing drivers with clear and accurate routes via their preferred GPS, along with necessary delivery tools like proof of delivery, fosters driver contentment and minimizes distractions from their tasks.

Ultimately, enhanced automation streamlines your operations. Drivers receive optimal routes without manual calculations and customers receive notifications without the need for manual calls. Even more so, you can adjust routes seamlessly without disrupting schedules or impeding delivery efficiency.