How to Cancel a Walmart Order in 2025 [Step-by-Step Guide]

Knowing how to cancel a Walmart order is important if you ever change your mind after shopping.

Ordering from Walmart is a super easy way to deliver your packages right to your door.

You can still use their online platform if you can't shop at a local Walmart store. They deliver everything from groceries and electronics to clothing, toys for kids, sports gear, and books.

But you might wonder, "What happens if I don't pick up my Walmart order? Or, what if you realize you ordered the wrong item?

This blog will guide you through the steps to cancel a Walmart order in 2025 and suggest some other options if you can't cancel it.

Walmart’s Growth and Online Shopping Boom

As a huge retailer, Walmart offers all sorts of products in the US. With about $73 billion in revenue, Walmart saw a big increase in online orders in 2022. Even more so, in the fiscal year ending January 31, 2024, Walmart made about $648 billion in revenue worldwide. This was a 6% increase compared to the previous year.

As of January 2025, Walmart operates over 4,600 stores in the U.S. and more than 10,000 worldwide, making it one of the largest retailers globally.

In recent years, it has expanded its e-commerce services, investing in faster delivery options and curbside pickup to compete with major online retailers.

Walmart’s cancellation policy has also evolved, allowing customers to cancel orders more easily if they act quickly.

How to Cancel Your Walmart Order in 4 Easy Steps

Wondering how to cancel an order on Walmart after paying? Yes, you can, as long as you have a good reason. It’s easy to do, so here’s how you can cancel your Walmart order:

1. Go to the Walmart website and log in with your email and password.
2. Click on ‘Purchase History.’ This will show you a list of all your past orders.
3. Find the order you want to cancel in the list and select it.
4. If you see a ‘Request Cancellation’ button, click it. You’ll get an email confirming that your order has been canceled.

If you don’t see the ‘Request Cancellation’ button, your order might be too late to cancel. In that case, you may not be able to cancel the Walmart order. But don’t worry—you can still get a refund by returning the item once it arrives.

How long does Walmart take to refund a canceled order? Typically, refunds are processed within 3–10 business days, depending on your payment method.

What to Do If You Can’t Cancel Your Walmart Order

As we’ve covered, learning how to cancel a Walmart order online is usually pretty easy. You generally have a 30-minute window after payment to cancel. So, act fast if you need to cancel.

But what happens if you don’t pick up your Walmart order or you don’t see the cancel button? Here are a couple of options you can try:

Scenario 1: If you missed the cancellation window by just a little, you can still reach out to customer support and ask if they can process a Walmart cancellation request for you.

Scenario 2: If the order has already been shipped, you can follow their return policy to return the item. Once the order arrives, you can start the return process if it’s eligible.

Scenario 3: If your Walmart order was canceled but still delivered, contact customer support to arrange a return or refund.

How to Edit Your Walmart Order

If you want to make changes to your Walmart order—like adding or removing items—without canceling it, you can do so as long as the order is still being processed.

Here’s how to edit your order before it ships:

1. Log in to your Walmart account.
2. Go to ‘Purchase History.’
3. Click on ‘Edit items.’

From there, you can update your order as needed.

Here’s what you can adjust:

• Increase or decrease the number of items
• Add or remove products
• Allow or disallow substitutions
• Reschedule your delivery time
• Choose a different pickup store location

Note: Changing your order might affect the total cost. If your order drops below $35, you might face a flat-rate shipping fee. If it goes over $35, the shipping fee will be waived.

How to Cancel Your Walmart Pickup Order

Can you cancel a Walmart pickup order? Yes, and canceling a pickup order is similar to canceling a Walmart spark delivery order. If you need to cancel a Walmart pickup order from your local store, follow these steps:

1. Log in to your Walmart account.
2. Go to ‘Purchase History’ and find your order.
3. If the order is still processing, you’ll see a  Walmart ‘Request Cancellation’ button. Click it to cancel.
4. If you don’t see the cancellation option, your order might already be prepared for pickup. In that case, contact Walmart’s customer service for help with canceling your pickup order.

FAQs On How to Cancel a Walmart Order

Conclusion

Canceling a Walmart order in 2025 is quick and easy, usually taking just a few seconds. Just make sure you’re aware of the cancellation deadlines, order status, and specific product policies. Most orders can be canceled while they’re still being processed. Once they’ve shipped, cancellation might not be possible, but you can follow the steps in this guide to cancel your order if it’s still eligible.

Curious about how companies are improving their delivery efficiency and planning routes for drivers? A route optimization software can automate many tasks in scheduling stops. eLogii is a fantastic routing solution that helps delivery companies overcome challenges and save time on route planning.