CUSTOMER OVERVIEW
Q Catering is a leading wholesale food supplier with over 20 years of experience in the catering industry. Specialising in both exceptional food and outstanding service, they are a trusted partner to schools, hospitality businesses, and commercial clients.
The company operates 26 vehicles and employs 30 drivers, covering Kent, East Sussex, South London, and Surrey. Their portfolio also includes RJ Kingsland & Son, a dedicated fruit and vegetable business.
A significant portion of Q Catering business serves the education sector, requiring deliveries within strict, fixed windows. Before eLogii, route planning was managed manually by a single person, taking up to 3 hours every evening.
The lack of visibility and consistency often meant:
- Late departures from the depot
- Difficulty adapting to fluctuating order volumes and vehicle availability
- Strain on drivers and the fleet
As Operations Director Dean George puts it:
“Staying agile is essential for us. Before eLogii, we struggled to adapt quickly enough to daily changes in tonnage, drivers, and vehicles.”
Q Catering’s USP revolves around delivering on promises. Missing a time window isn’t just a late delivery. It risks their reputation in a competitive wholesale market.
They chose eLogii after hearing about its success from another Caterforce member, ensuring the platform was tried, tested, and proven within the industry. The two critical capabilities they were seeking were:
- 100% delivery window compliance
- Significant reduction in manual planning time
Since implementing eLogii, Q Catering has:
- Reduced manual route planning from 3 hours to just minutes each evening
- Achieved consistent delivery window compliance for all customers
- Repurposed transport team resources to focus on higher-value tasks rather than repetitive planning work
While cost savings were not the primary objective, operational efficiency and customer satisfaction have both seen a measurable boost.
Key Metrics
- 3 hours saved per day on route planning (~750+ hours/year)
- Improved adherence to customer delivery time windows
- Fleet utilisation optimised without increasing headcount or vehicle numbers
For Q Catering, eLogii has become a vital tool in safeguarding their reputation for reliability and service excellence. The combination of time savings, improved operational agility, and perfect delivery window compliance ensures they can continue to deliver on their promise every time.
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