Choosing the right courier software is crucial for your courier service or logistics company. It directly impacts customer satisfaction and profitability. As someone handling dispatch, operations, or logistics, you know how important it is to find software that meets your needs.
Yet, finding the right courier software isn't always easy. That's why we've compiled a list of the top courier software options for 2024. You can go through the fair and honest recommendations to help you make the best choice.
While eLogii route optimization software is considered one of the top choices among courier management solutions available today, we understand that it may not be the perfect fit for everyone. This article aims to assist you in making the best decision for your needs.
Courier software helps delivery services, e-commerce companies, service providers, and manufacturers. It allows them to automate tasks related to deliveries and customer satisfaction. This includes managing routes and schedules, creating barcodes and labels, assigning routes to couriers, tracking vehicles, accepting online payments, and more.
Courier software must focus on security and reliability, adhering to stringent customer data protection standards such as GDPR. It should support secure cloud-based data storage, backup, and restoration functionalities to ensure data safety and continuity.
You may be currently managing your operation with Excel or pen and paper. Then, you understand the challenges of dealing with a messy, inefficient, and time-consuming process. Effective courier software automates many manual tasks. That helps to streamline operations, potentially saving thousands in delivery costs.
The desired features can vary significantly based on whether you're a local caterer or a global manufacturer. Yet, the primary interests of our customers, whom we engage with daily, are:
We emphasized courier software with these capabilities in the article. That includes some of the more popular platforms our customers have used in the past. Or, in some cases, used concurrently with eLogii for its dynamic routing capabilities.
Our approach involves extracting insights from reviews on reputable platforms such as G2, Capterra, and other respected review sites. We also gathered information from each company's website. We mostly focused on recent reviews, typically within the past year. That is to ensure relevance and accuracy given that software offerings may have evolved or improved over time.
Note: If you're dealing with the challenges of using spreadsheets or pen and paper for your last mile deliveries, consider eLogii as your scalable courier dispatch software solution.
With top-tier route optimization, live driver tracking, multi-depot management, dynamic ETA notifications for package recipients, and seamless API integration, eLogii revolutionizes your driver operations. It turns them from a cost center into a revenue generator.
Our courier company and medium/large business customers halve their delivery planning time. This can slash delivery costs by an average of 20% with eLogii.
| SOFTWARE | KNOWN FOR | PRICING | CAPTERRA SCORE |
|---|---|---|---|
| eLogii | Exceptional route optimization for courier companies | Contact sales team for a quote | 4.8 (45+ reviews) |
| OptimoRoute | Sophisticated planning and scheduling | The Lite plan, serving up to 10 drivers, starts at $39 per user per month. The Pro plan is priced at $49 per user per month. For Enterprise needs, please reach out to sales for a customized quote | 4.6 (150+ reviews) |
| Onfleet | User-friendly interface and onboarding | Launch plan: $550 per month Scale plan: $1265 per month For Enterprise inquiries, please contact our sales team | 4.7 (90+ reviews) |
| Bringg | Geared towards large enterprises | Contact sales for pricing information | 4.8 (5+ reviews) |
| Track-POD | All-in-one ePOD (Electronic Proof of Delivery) App | Standard: $35 per month Advanced: $59 per month Advanced Plus: $79 per month Enterprise: contact sales team for details. |
4.7 (120+ reviews) |
Leading route optimization software efficiently designs routes to cut time and fuel expenses . It features dynamic recalculation to circumvent obstacles like construction, toll roads, traffic congestion, accidents, and other disruptions.
It focuses on rapid and efficient route management tailored for medium to large retail fleets and courier services. It delivers a positive brand experience by providing real-time tracking updates and automated notifications to customers.
eLogii is best suited for a wide range of companies. That includes delivery services, e-commerce retailers, service providers, and manufacturers of various sizes. It is particularly effective for medium- to large-scale operations that need sophisticated route optimization, driver management, and customer communication capabilities to streamline logistics and enhance efficiency.
Business owners and retail managers are busy. So, they need efficient last-mile delivery solutions to ensure products reach customers safely and on time.
eLogii route optimization lets you:
"Easy to use and extremely flexible " - Ramon P., Logistics Engineer
If you need more power or scale than the Professional plan offers, you can learn more about the Enterprise offering by booking a demo.
As companies expand, they often recognize the need to schedule deliveries or services weeks in advance to boost productivity and efficiency. Additionally, they may aim to assign their most experienced employees to specific tasks to maximize customer satisfaction.
Like other courier software applications in this list, OptimoRoute caters to a diverse range of businesses. It accommodates individuals handling deliveries, pickups, or service tasks, as well as home or commercial delivery services, repair and service technicians, sales representatives, real estate agents, waste and recycling collectors, and anyone seeking route optimization.
What sets OptimoRoute apart is its ability to plan and optimize routes several weeks ahead. It considers constraints such as delivery time windows, vehicle capacities, employee schedules, and other factors. That allows it to assist customers in optimizing daily operations to maximize order fulfillment while minimizing expenses like fuel and overtime.
OptimoRoute pros:
Both eLogii and OptimoRoute excel in user-friendliness and ease of use. OptimoRoute offers slightly more customization to meet varying business needs and organizational sizes.
With OptimoRoute, planners can match their workforce to specific jobs based on experience, skills, training, or other attributes. That enhances efficiency, service quality, and customer satisfaction.
OptimoRoute enables companies to plan up to 5 weeks in advance by the week. That option facilitates order coordination when many personnel are required for specific tasks. It also helps balance workload distribution among all drivers or specific ones.
OptimoRoute Pricing:
“One of the most helpful aspects of OptimoRoute is its ability to handle complex routing scenarios with ease. The software can calculate the most efficient routes for multiple vehicles, taking into account a range of factors such as traffic conditions, delivery windows, vehicle capacities, and more,” — edson Q., G2.
If your business is growing fast, you need a solution that can grow with you. It should integrate smoothly with your current software and allow you to add new features. All this without causing disruptions to your daily operations or customer experience.
Onfleet Pros:
Onfleet Cons:
Onfleet Pricing:
If you depend on multi-carrier shipping or frequently use third-party shippers alongside your own fleet, you need a solution tailored for intricate logistics.
Bringg is an extensive platform that partners with leading industry providers like Salesforce, Shopify, Manhattan Associates, and Blue Yonder. Their goal is to enhance operational efficiency, reduce costs, and enhance brand loyalty. They do this by offering convenient delivery options that enable more "drops" per day.
Bringg provides two distinct tools that can be used in conjunction. These are Delivery Hub for third-party shippers and ROAD for organizations managing their fleets.
Bringg Pros:
Bringg Cons:
Bringg Pricing:
Contact the sales team for pricing details.
When operating in a heavily regulated industry such as healthcare, medicine, finance, or similar sectors, maintaining compliance is essential. While all the software listed here offers tracking and estimated time of arrivals (ETAs), you may need extra accountability measures.
Track-POD offers a completely paperless and contactless solution. It has electronic signature capture, photo documentation, instant notifications, and real-time updates of delivery status. It provides precise control over the delivery process and associated documentation.
Track-POD is ideal for complex delivery needs such as high-value or sensitive products, medical supplies, and time-sensitive deliveries. It stands out as the best option on this list, particularly suitable for emergency dispatch and medical response. It is well-suited for small to medium-sized businesses and B2B delivery operations.
Track-POD Pros:
Track-POD Cons:
Track-POD Pricing:
Per Driver Plans:
Per Order Plans:
Here are a few other courier software options to consider based on your business needs, although they were not included in this article due to specific key feature considerations:
eLogii is the premier route optimization software choice overall.
Its swift route management capabilities, along with the ability to easily edit and reorganize active routes with a single click, distinguish it from competitors.
Moreover, features like live location tracking, automated notifications, and multiple delivery verification methods make eLogii indispensable for delivering exceptional customer service.
eLogii's tiered subscription plans and extensive API integrations make it the preferred option for many couriers and retailers.
Courier management systems, also referred to as courier software, assist businesses in organizing the final stage of goods movement from retailers or warehouses to customers. These systems automate critical courier functions such as dispatching, route planning and optimization, shipment tracking, delivery status notifications, barcode and label generation, fuel management, customer service enhancement, and feedback collection and reviews.
Courier companies need software that manages all essential last-mile functions securely and reliably. This software must adhere to strict security protocols and support cloud-based data storage and backup. It should also enable excellent customer service by providing real-time status updates. Software must allow customers to rate products, leave feedback, and track deliveries. Additionally, courier software should offer robust and customizable analytics to enhance operational efficiency. Finally, it should be responsive and reliable when adjustments are needed during delivery routes.
Large e-commerce sites and logistics providers usually use shipping software. It includes features like order tracking, inventory management, invoice management, and import/export management for a wide range of shipments made by numerous carriers.
On the other hand, courier software focuses on addressing last-mile logistics. That includes driver management, dispatch, e-signature collection, routing, scheduling, and customer portals. It is ideal for businesses managing their own delivery fleet.