Brymec identified eLogii as the ideal solution due to its robust feature set and tailored capabilities for route optimization, tracking

CUSTOMER OVERVIEW

Brymec is a premier supplier of HVAC and building services products across the UK. Their commitment to streamlining supply chain efficiency and enhancing delivery reliability drives their nationwide operations. By combining quality products with innovative logistics, Brymec serves specialist contractors who rely on them for reliable, on-time performance.

 

 

Following an extensive review of 15 logistics platforms, Brymec identified eLogii as the ideal solution due to its robust feature set and tailored capabilities for route optimization, tracking, and comprehensive data integration. “After narrowing it down to three solutions, eLogii was the clear winner,” says Tom Maddison, Transport Manager. eLogii’s flexibility, data analytics, and routing precision outpaced its competitors, making it the best fit for Brymec’s specific operational needs.

The Challenge

Prior to eLogii, Brymec’s logistics and routing operations were constrained by a lack of flexibility, limited control over notifications, no live tracking, and inadequate proof-of-delivery (POD) capabilities. The absence of a sophisticated routing tool created inefficiencies that impacted delivery speed and customer satisfaction. “We needed a solution that could provide real-time visibility and optimize our logistics,” says Gary Railton, Business Improvement & IT Manager. Key goals included maximizing driver usage, enhancing task efficiency, and achieving seamless integration with internal systems.

The Solution 

Implementation of eLogii allowed Brymec to design a zone-based logistics system where tasks are received through API, sorted, and automatically optimized by zone. While onboarding involved a learning curve, Railton notes, “Once our team became familiar with the setup, we saw significant efficiencies. The platform's flexibility required an investment of time, but the payoff has been invaluable.”

The Results

Key Metrics and Achievements:

• 20% Increase in Routing Efficiency: Optimized routing within assigned zones cut empty miles by 15%, resulting in reduced fuel expenses and improved task timing.
• 20% Reduction in Customer Support Calls: Live tracking now gives customers full visibility of their deliveries, reducing calls to support by over half and enhancing customer satisfaction.
• 30% Boost in Productivity: API integration and features like "scan to van" enabled faster processing and fewer manual interventions, streamlining tasks and improving productivity across dispatch and delivery teams.
  
  

Top 3 Benefits of eLogii for Brymec

1. Increased Visibility: With eLogii’s advanced tracking, Brymec has comprehensive insights into task progress, driver locations, and operational performance metrics.
2. Reduced Customer Support Calls: Real-time delivery tracking enables customers to monitor their orders, decreasing inquiries about delivery statuses by 60%.
3. Improved Routing Efficiency: Sophisticated optimization has helped Brymec better utilize drivers, decrease delivery times, and lower overall operational costs.
   

Looking Ahead

Brymec plans to continue expanding its use of eLogii with new functionalities like item-level barcode scanning and tracking individual parcel contents. “Our goal is to fully leverage eLogii’s ongoing innovations, continually refining our logistics for maximum impact,” says Railton.

Advice for Other Businesses

Brymec advises companies looking to implement eLogii to dedicate time to understanding the platform’s advanced capabilities rather than replicating previous workflows. “The more you invest in configuring eLogii, the greater the return on efficiency, accuracy, and cost savings,” Railton recommends. Their approach to setup has allowed them to achieve peak performance, ensuring they get maximum value from the platform.