If you’re looking to equip your workforce with mobile capabilities, you need to make sure every component of your field service management software is compatible with your efforts. And one key software component is your field service mobile app.
A field service app is an integral component of FSM software that helps businesses to connect on-site field agents with front-office staff. So you want to find a field service app that makes it easy for teams to schedule and dispatch jobs, collect proof of service, access safety checklists, and more.
To help you find the best option, we’ve put together a list of the top 4 field service mobile apps for field service management. Scroll through our comparison guide until you find one that will work for your field operations.
Why is mobile workforce enablement still a source of stress for field teams, front-office staff, and managers?
There are only two reasons, really. They’re not using field service management software yet. Or, they’re using a solution that has a mobile app that doesn’t fit with their field service operations.
There is no third reason.
We can say that with total confidence because there are so many good field service apps out there. (Including ours.)
Because no one should suffer any longer, we’re going to share the top 4 field service mobile apps on the market today.
To reduce the stress of running your field service business, manage your entire operations — route and field service planning, scheduling, tracking, and analytics — using eLogii.
Here’s a quick overview of our field service mobile app:
eLogii is route optimization software that helps you complete all your front-office and field service actions more efficiently. You can route and schedule new jobs, automatically stay connected with customers, and track team performance — all in one platform.
eLogii has two key components:
What separates eLogii from other solutions is that it has a dedicated Field Service Mode: Once turned on, it adjusts the mobile app to meet field service requirements.
From the in-app dashboard, techs and other field agents can quickly and easily see the jobs they have scheduled for that day.
Each work order is presented as a card with detailed information about the job:
You can tap each task to access and display further details about the job. This can include work order descriptions, notes from customers or managers, tool and equipment requirements, SLAs, invoices, safety checklists, and other information about the job.
The page will also display:
In-app route directions have built-in access to the most popular navigation apps, including Apple Maps (iOS), Google Maps, Waze, HERE Maps, and Yandex.
All tasks are automatically synched and available in the app once they’re created and scheduled in the dashboard at the office. Field technicians can’t auto-dispatch tasks, unless enabled in the settings.
Any changes that you make to tasks, schedules, routes, or the order priority in the dashboard after your agents have started their daily run is dynamically updated and synched in the app.
This can include:
Each job order can include different service requirements. Once a job is initiated, the eLogii app will provide them with tasks they need to perform when starting and completing a job.
For example, you can set up different safety, equipment, or vehicle checklists technicians have to complete before starting a job.
You can also add mandatory actions that agents have to perform to finish a job successfully. This can include:
When it comes to code scanning, you can achieve this by integrating a Zebra scanner with the app, or simply scanning barcodes in the app itself:
Notably, the eLogii field service mobile app has offline capabilities. Field technicians can use all in-app features in offline mode, preventing workflow disruption outside cell service zones or in areas with poor internet connectivity.
After network access is re-established, they can click the Sync Now button to manually update all app data. This will sync all job activities performed offline (in-app) and transfer recorded data to the eLogii dashboard.
Now, let’s zoom in on our custom notifications feature as it plays an integral role in maintaining high first-time fix rates and improving customer experience.
From the eLogii dashboard, you can set up push notifications for your field agents to inform them about:
When creating a notification, you can use a template or configure it from scratch. This includes setting up push notifications as SMS messages, which can be triggered according to specific task actions.
For example, if a field manager notices that one job is taking too long to complete, they can re-schedule the next job. The field agent receives the notification telling him that the job has been rescheduled or reassigned to a different team member.
Together with “On my way” and other triggered customer notifications (via SMS, email, Viber), this ensures flawless first-time fix rates and job completion. Which helps you to provide an excellent service experience at every step of your customers’ journey.
In reality, eLogii’s mobile app is just one side of a more end-to-end field service management software. This includes extensive desktop features for business owners, dispatchers, managers, and CSRs.
For a live, one-on-one walk-through of our field service app features we’ve discussed in this article, and a look at how the mobile and desktop components of our platform work together, book a free demo today.
Jobber is one of the most popular mobile workforce solutions for small and growing home service companies. It’s widely used in field service industries such as HVAC, plumbing, landscaping, cleaning, and pest control.
With Jobber, you can handle scheduling, invoicing, dispatching, and customer communications all in one platform.
Here’s a quick overview of the Jobber field service mobile app:
Jobber is built to give small service businesses professional-level field service tools without the complexity of enterprise systems.
Field technicians can log in, view their assigned jobs for the day, and complete tasks with checklists, photos, and e-signatures.
From the mobile app, techs see:
Field managers get visibility into job statuses from the office dashboard. They can dispatch jobs, reassign team members, and send schedule changes that instantly sync with the mobile app.
What stands out about Jobber is its Client Hub, a branded customer portal where clients can request work, approve quotes, pay invoices, and track service history. This boosts professionalism for solopreneurs and small businesses, and reduces back-and-forth communication.
Jobber also connects seamlessly with QuickBooks/Xero for accounting, and Stripe/Square for payments. This makes it especially appealing for companies that want an all-in-one operational and financial workflow.
ServiceTitan is designed for large field service businesses that need a powerful, all-in-one platform.
It’s considered the standard for enterprise-level field service management, combining dispatch, CRM, marketing automation, payments, and reporting.
ServiceTitan’s mobile app is focused on field technician empowerment and sales enablement.
Techs log in, review their jobs, navigate to sites, and complete work orders with required checklists, photos, and customer signatures.
The app also includes built-in pricebooks. This feature allows technicians to generate estimates and upsell services on-site.
For enterprise teams, managers can monitor KPIs like job profitability, close rates, and field agent performance in real-time.
Because ServiceTitan integrates with accounting (QuickBooks, Intacct, NetSuite) and CRM tools, it connects both front-office and field teams.
The app also syncs with ServiceTitan’s marketing automation suite, making it one of the most feature-packed FSM solutions for scaling businesses.
Microsoft Dynamics 365 Field Service is built for organizations already using the Microsoft ecosystem.
It integrates natively with Outlook, Teams, and ERP systems, making it a go-to FSM platform for enterprise IT teams that want seamless data flows across business functions.
Dynamics 365 Field Service is designed to bring together field operations, customer experience, and back-office systems.
The Dynamics 365 mobile app gives technicians, engineers, and other field agents access to job details, work orders, SLA timelines, and customer histories.
It integrates deeply with Outlook and Teams. This enables field staff to communicate with dispatch or other experts instantly. But it also means that it works best within that ecosystem.
Using Azure IoT, the Dynamics app also supports predictive maintenance. It can automatically generate work orders when connected devices send failure alerts.
With this app, field staff can work offline. It allows them to complete forms using Power Apps, and sync data automatically when connectivity is restored. Like eLogii, this makes it a strong app for use in industries with complex assets, such as utilities, energy, manufacturing, and large-scale service providers.
Through years of working with service businesses of all sizes, we’ve seen that the best field service apps share six must-have qualities.
If your mobile solution is missing any of these, you’re likely leaving efficiency (AND REVENUE!) on the table.
The biggest reason to adopt a field service app is to eliminate the mess of lost paperwork, and manual scheduling and dispatching. This includes scattered notes, missed job details, and endless back-and-forth calls between technicians, dispatchers, and field managers.
A strong app automates field service operations, and organizes every document, checklist, and work order in one place.
Just as important, the app has to be intuitive. If techs, sales reps, engineers, and other field service workers find the UI clunky, they’ll fall back on pen and paper. (And that defeats its entire purpose.)
The app you choose should provide live, up-to-the-minute information about job details to your field workers. This should include detailed task-lists for current jobs, notes from managers or clients, service histories, and any records about previous repairs or maintenance work.
Without this feature, delays and mistakes are inevitable.
A tech walking into a job blind might mistake a longtime client for a new one, trying to sell overpriced parts or an upgrade that’s already installed.
Both of which are sure ways to lose trust and end a relationship you’ve been nurturing for years.
Without a mobile app that’s part of a wider field service management solution, office and field teams often stay disconnected.
They rely on scattered texts, long email chains, and endless back-and-forth phone calls. And that means key updates and job information can slip through the cracks.
The right field service software centralizes all communication between your mobile workforce and office. This enables both managers and field agents to stay on the same page about job updates, work status, schedule changes, and urgent customer requests.
Once a technician sets off on an assignment, managers and business owners can only hope that they will follow their plans, routes, schedules, notes, and job status. It’s the nature of field service work.
To close this gap, a well-designed field service app provides you with clear visibility over field procedures and operations. From digital checklists to proof-of-service photos, it fosters a mindset of taking accountability among technicians. And ensures their work is fully transparent and up to the highest service standards of your business.
For managers, that’s peace of mind. For customers, it’s consistency.
In a competitive environment like field services, a seamless customer experience isn’t optional anymore. It’s expected.
The right field service app helps you to meet customer expectations with reminders, real-time updates, and on-the-spot payments. This isn’t just convenient for customers, it’s a seamless experience that makes your field service business stand out.
The result?
Faster jobs, fewer client disputes, and higher satisfaction scores across the board. Not to mention higher job volume and revenue once word gets out about your business.
So… What’s your next step?
Now it’s all up to you.
We’ve laid out four amazing field service mobile apps for you to choose from.
Let’s recap:
|
App |
Best For |
Key Features |
Integrations |
User Rating |
|
eLogii |
Best Overall: flexible, scalable FSM with route optimization capabilities |
Route planning, scheduling, dispatch, proof of service, offline mode, geofencing, custom checklists, SMS & push notifications |
CRM: Pipedrive, Salesforce, HubSpot; ERP: SAP, Microsoft Dynamics, Oracle; other: QuickBooks, HighJump, Verizon Connect |
4.8/5 |
|
Jobber |
Best for SMBs and growing trades |
Job scheduling, CRM, invoicing & payments, checklists, notifications, job history |
QuickBooks, Stripe, Zapier, Mailchimp, CRM tools |
4.5/5 |
|
ServiceTitan |
Best Enterprise – feature-rich & trade-focused |
CRM, dispatch, pricebook, sales enablement, marketing automation, job costing |
QuickBooks, Sage Intacct, Netsuite, Google Workspace, Zapier |
4.3/5 |
|
Dynamics 365 Field Service |
Best for Microsoft ecosystem (Outlook, Teams, ERP) |
Work orders, SLA tracking, predictive maintenance (IoT), Power BI analytics, offline workflows |
Microsoft 365, Teams, Outlook, Azure IoT, Dynamics ERP/CRM |
4.3/5 |
Each one of these apps can match the size, shape, and complexity of your field operations. And help you to achieve the business goals for your field service.
But only one is the right choice for you. So which one will it be?